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Union, ME Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryProven leader in automotive service management, adept at fostering customer loyalty and driving revenue growth at Firestone Tire and Auto Center. Excels in problem-solving and team leadership, ensuring operational efficiency and high-quality customer service. Skillfully balances multitasking with organizational prowess to exceed business objectives. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.SkillsPositive AttitudeTeam LeadershipMultitasking and OrganizationProblem-SolvingCustomer ServiceCritical ThinkingReliable and ResponsibleEmployee Training and DevelopmentCustomer Service ManagementTime ManagementWork HistoryMay 2024 - CurrentA & J Auto & Tire - Vauxhall, NJService ManagerProvided smooth and efficient operation of shop and service desk.January 2022 - May 2022Firestone Tire and Auto Center - Red Bank, NJSales and Service SpecialistDeveloped strong rapport with customers, fostering loyalty and trust for sustained business growth.Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.Managed a diverse portfolio of accounts by maintaining strong relationships with key decision-makers and stakeholders, leading to increased revenue generation.June 2009 - June 2020Flyte Tyme Worldwide - Robbinsville, NJFleet Maintenance ManagerEnhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.April 2004 - April 2009A & R Automotive Service - Rahway, NJBusiness OwnerEstablished strong customer relationships through excellent communication and attentive service.Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.Consulted with customers to assess needs and propose optimal solutions.Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.EducationUnion County College Cranford, NJNo Degree Computer Science And ProgrammingApril 1992Brookdale Community College Lincroft, NJGeneral Motors Manufacturer ClassesApril 1987Dodge/ Chrysler Tappan, NYAutobody RepairMay 1972John F Kennedy Memorial High School Iselin, NJHigh School DiplomaIndustrial Arts