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Click here or scroll down to respond to this candidate11501 harts rd apt 2001Jacksonville, Florida Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE-cellCandidate's Name
Objective I am looking for a career where I can utilize my college education as well as my work experience. I have over 20 years MS excel experience, word, MS access, lotus, PowerPoint and headed up my own department for 5 of those 20 years running daily ARC reports and reconciling accounts. Summary of Qualifications:03/31/2020- current kelly services - Jacksonville, Florida assisted with QA audit and inventory control audit. Assignment completed. 07/20/2015- 07/2017 Citigroup- Jacksonville, Florida Eservices SpecialistCurrently in an eservice roll assisting customers with questions on technical support as well as customer service issues. I have attended the CSAT University for the Help Me model and strive for excellence with customer satisfaction. I graduated my class on 9/11/2016 with high scores. I try to keep my team motivated and in high spirits. I always am available to assist and help my colleagues with any questions . 01/14-04/14 American Express Travel- Jacksonville, Florida Travel Consultant II took care of all travel needs and concerns of American Express elite card members. Constant upselling involved for American Express card products. This was a Heavy inbound call environment as well as outbound calls to customers as well as prospective clients and vendors. There was Extreme computer knowledge required and the ability to multitask used on daily basis. I had to handle complicated issues with card members in order to maintain the American Express standard of customer service. 04/13-10/13 Interactive Communications- Jacksonville, Florida Customer Care Representative/ Training AssistantHandling Incoming customer service calls for credit card services. All accounts prepaid credit cards requiring extensive research for billing and accounting questions. All calls incoming customer service origination and required full knowledge of current product. 09/12-04/13 Remedy Intelligent Staffing- Coach Customer Service and Incomm Call Center- Jacksonville, FloridaCSR- Teleservices RepresentativeInbound Customer service duties, including fulfilling orders, and management of accounts along with daily reports as well as handling complex customer services issues requiring extra research. 08/11-03/12 Convergys Jacksonville, FloridaCSR-Teleservices representative/ Training Assistant Answering incoming calls for ATT Uverse product sales and billing services. Responsible for bill adjustments customer service issues product introductions and scheduling of appointments. Call center setting required flexibility in hours center open 6 days a week from 7am-11pm Monday thru Saturday.11/06-07/11 Discount Travel Brokerage Services-Jacksonville, Florida International Travel Agent Department HeadResponsible for making international reservations for clients that include airfare and land packages. Client list entails both cooperate and leisure clients. Group travel for both domestic and international organizations. Sabre trained and currently use sabre with local company. Experienced with various land packages and agent only websites such as Agent 59 and trip tailor. Have worked with consolidators around the country not just locally in Florida. Experience with ticket reissues, invoicing and issuing both paper tickets and electronic.04/04-08/04 A/C Designs of Jacksonville, FloridaReceptionistAnswer incoming phone calls, assisting different departments with clerical duties, such as helping with backed up paperwork, copying blueprints for engineering, making phone calls as directed. I also was asked to make requests for mechanical permits with Duval and St Johns counties. My main duty was the phone and up keep of the front office. I operated MS Office 2000, Excel, Word and Coastal computer systems.04/01-06/01 British airways/Flytele Jacksonville Florida Teleservices Representative/ Special ServicesAs a Teleservices Representative I was in charge of answering incoming calls for British Airways concerning all of the customers needs. I also doubled as a Queue Handler. In this side I was in charge of taking care of all needs that customers required but were not seen. Such as making sure all passengers had their required meal requests and if there was a special seating assignment required, it was my job to make sure that the passenger got it. The Queue handlers were also responsible for taking care of the most difficult situations dealing with passenger tickets, passenger bags and booking requests. The idea of the queue handlers was to make sure that the passenger always was taken care of and the overall experience of the airline was positive so that the customer would return. PRC 07/99-04/01 Jacksonville FloridaLead Teleservices Representative/ British Airways project I had same duties as listed above including assisting agents on sales floor and conducting training classes for new agents.EducationFCCJ 2 years of college did not graduateRobert E Lee Senior High Class of 1995Top 20th percentile of class |
