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Title Customer Service Specialist
Target Location US-AL-Phenix City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  H: PHONE NUMBER AVAILABLE EMAIL AVAILABLEDemonstrated ability to complete tasks accurately despite interruptions and competing demandsExperienceGL reconciliation Payroll processingPayment processing Payroll operationsData collection and sampling Maintaining filesDirect deposit processingTracking wage garnishment'sBilling and Invoicing Payroll vendor checksDownloading Payroll deductions filesPrior pay adjustmentKeying Director level and above time off requestChild Support processes Role-playing Bankruptcy processesPrivacy and confidentiality Customer service specialist Filing10 key calculatorsCashier March 2023 to CurrentBucc-ees - Auburn, AlBalance cash drawer at beginning and end of each shift.Accurately settle shift Pay Point reports.Maintain clean and tidy checkout area.Assist in stoking, rotating merchandise and marketing labelsServe as first responder to customer complaintsTrain new cashiersSr. Payroll Coordinator Jul 2017 to Apr 2019Piedmont Columbus Regional Healthcare Systems - Columbus, GAClassified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.Increased employee satisfaction by 100 % by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.Administered payroll for over 2700 employees per year using Sage and Kronos.. Prepared manual checks and initiated direct deposits for 2700 employees.Gathered time-sheets to prepare bi-weekly payroll data for processing by payroll coordinator.Constructed leave pay schedules, processed payroll garnishment's and worked closely with Human Resource Director to pay out bonuses, severances, service awards and special payments.Received, filed and processed paperwork and documents for on-boarding employees.Protected payroll operations and maintained employee confidence by keeping information private.Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.Tracked and applied tax liens, child support and other types of wage garnishment's to paychecks.Responded quickly to customer concerns and complaints, typically within 24 hours.Accounting AssistantColumbus Regional Healthcare Systems - Columbus, GAJul 1997 to Jun 2017Maintained accuracy when reviewing and reconciling general ledger. Tracked employee time and attendance for payroll.Reviewed general ledger entries for accuracy and completeness.Received and distributed mail correspondence throughout finance division. Balanced reports and batch summaries to submit for approval.Answered office phone calls and emails to direct customers and answer questions.Prepared month-end closing entries for detailed reporting and recordkeeping. Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.Credit Balance SpecialistThe Medical Center - Columbus, GAResearch credit balances on patient accounts Make posting corrections as necessaryMay 1994 to Jun 1997Research and post refunds appropriately in patient billing systemDetermine the correct course of action to resolve the refund request or credit balanceUpdate credit/balance work queue as necessaryPrepared approval refund requests and submit to finance for reimbursement Other miscellaneous duties as assignedData Entry ClerkThe Medical Center - Columbus, GAPost patient payment to their accountsKeyed employee time-cards into the payroll systemsNov 1990 to Jun 1994Obtained scanned records and uploaded into company databases. Maintained quality levels above prescribed minimums to support team productivity and efficiency.Identified and corrected data entry errors to prevent duplication across systems. Verified and updated account information in company computer system.Identified system and account issues to quickly and accurately resolve.Medical Records ClerkThe Medical Center - Columbus, GAPulled patient charts for upcoming appointments.Updated daily logs to track information movements. Consolidated diverse medical records.Feb 1990 to Nov 1990Maintained 100% compliance with all hospital and government regulations. Pulled patient records and transferred information to appropriate parties. Logged all requests for medical records into spreadsheets.Set up patient charts and documented information in various company software's.Education and TrainingHigh School DiplomaBaker High School - Columbus, Georgia

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