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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARY Results-oriented professional with 10 years of experience in business analysis, and client relationship management with program management and release management experience.
SAFe Agile Scrum Master with certification, have administered all Agile/Scrum processes including PI Planning, daily scrums, sprint reviews and sprint retrospectives, coached team members and clients.
Coached and adapted seven SAFe competencies Team and Technical agility, Agile product delivery, Lean portfolio management, Enterprise solution delivery, Continuous learning culture, Organizational agility and Lean Agile leadership into the IT software teams committing to customer centricity. Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks. Experience in Software Testing of Web-based and Client/Server application s manual testing, designing test cases/scripts covering all test conditions and different test levels expertise in writing and executing Test Plans/Cases, Bug Reporting and Tracking Defects. Experience in SAP testing with SAP HR and SAP WM modules.
Proficient in authoring all kinds of documentation (BRD, FRD, PDD), gathering requirements with various and efficient elicitation techniques, maintaining the requirements as well.
Can expertly employ visualization models for mapping and analyzing data with Product roadmaps, Organizational charts, SWOT analysis, Competitive comparison matrix, Stakeholder matrix, Performance reports as such during project development.
Utilizing Lean Six Sigma - DMAIC Methodology, SAFe agile, Scrum Kanban and project management tools and principles for problem solving, and team building techniques over the projects.
Developed best practices and procedures to be used by the entire team which spanned various internal projects Identified infrastructure goals, defining all activities, recording documents, identifying prime risks, recruiting team members Capture and document requirements using productivity tools such as JIRA, Rally, Confluence, and SharePoint. Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource allocation and scheduling tasks using MS Project Carried out platform upgrades, hardware and software installations, middleware projects, and mainframe migrations Developed business process improvement analysis for clients including workflow improvements, cost reduction opportunities, system interfaces, and ROI. monitored project performance, assigning tasks, liaising with stakeholders, overseeing precise projects Worked on information related to infrastructure projects and collaborating with infrastructure associates for timely completion of projects. Cloud experience with Amazon Web Services (AWS) and MS Azure Gain expertise in relevant tools and technologies, including CI/CD (Continuous Integration/Continuous Deployment) tools, BI (Business Intelligence) tools, and data analytics platforms. Directed the planning, execution, and delivery of complex projects within the P&C commercial lines sector, ensuring alignment with strategic business objectives and market demands. Spearheaded the development and implementation of innovative solutions to address emerging market needs, improve client services, and enhance competitive positioning in the P&C insurance market. Implemented project management methodology and developed required documentation templates for project managers in adherence with corporate PMO standards Assisted ERP program manager in the scoping and planning of ERP upgrades and patching. Led project planning, scoping, and scheduling for initiatives in Property & Casualty commercial lines, ensuring alignment with business objectives and compliance with industry regulations. Participated in regular meetings with management to communicate accomplishments, plans and issues as well as any risks to the project's progress Manage a team consisting of direct and indirect staff, responsibilities include third party supplier oversight and compliance Strong understanding of IT services (cloud services in particular), service readiness and the required deliverables/outcomes Led initiatives to reengineer business processes, enhancing efficiency, reducing operational costs, and improving service delivery within P&C insurance operations. Positioned specific network products to effectively meet customer's needs including analyzing historical data and development of deployment plans. Track and monitor project execution to make sure that the customer requirements are met. Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams Developed and maintained project schedules, tracked and forecasted project costs and labor hours, and managed project risks Managed project-oriented teams to have a conversation, work together in files, call, and meet right where the work is happening. Synchronized requirements as JIRA issues were assigned to the lead developer to track development LOE. Led clients' projects through Enterprise ITIL Service Delivery into production. Proficient in tools and technologies such as JIRA, Agile methodologies, CI/CD processes, BI tools, and version control systems (e.g., GitHub, GitLab, BitBucket, SVN). Organized and stored files in the cloud and shared them with your team and organization, using robust permission management, and created feature-rich available to be added to our Teams channel with SharePoint Effectively lead teams with various staffing models of internal and external on-shore and off-shore resources. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow Project documents are created throughout the project life cycle. Include Project Initiation, Project Planning, Project Execution, Project Monitoring and Control, Project Closure. Expert in Microsoft Excel using Pivot Tables, Functions, VLOOKUP, PowerPoint. Excellent understanding of Data Warehousing Concepts - Star and Snowflake schema, SCD, Type1/Type2, Normalization/De-Normalization, Dimension & Fact tables Excellent communication, documentation, and presentation skills with a clear understanding of business process flow.
ACCOMPLISHMENTS Conducted business requirements analysis with external clients using stakeholder interviews and focus groups to define scope New service implementation at new and existing retailers, contributing to increased online sales and improved product profitability. Encouraging and facilitating on-going verbal collaboration, both formally and informally Developed automation framework in a way that increased 50% more test cases thereby overshooting management expectations. Introduction of various techniques to reduce test case creation time and defect fixing time by 30% and increase quality of deliverables. As a core member of VRD (Verizon Rapid Delivery Testing Global Initiative) involved in conceptualizing, lead, drive and implement exploratory testing as part of agile process organization-wide.
Propose, lead and contribute gray box testing to achieve 96% code coverage using Manual and Automation (QTP and WTT) scripts.CERTIFICATIONS Certified Professional Scrum Master (PSM). PMP certified from Project Management Institute ITIL Foundation Certificate in IT Service ManagementACADEMIC PROFILE Master of science in Business Analytics from Trine University Aug 2021- Dec 2022 (Michigan). Bachelor of Commerce (Bcom) from Osmania University April 2013 (India).TECHNICAL COMPETENCIES Project Planning and Tracking Tool: JIRA, VersionOne, MS Project 2010 Configuration Management Tool: MS VSS, SVN, GIT Lab, GIT, Jenkins Defect Tracking Tool: JIRA, ClearQuestTECHNICAL SKILLSMethodologiesAgile, Waterfall, Rational Unified Process (RUP), V-Model, RAD, JAD.
Agile FrameworksScrum, SAFe, Kanban, Kaizen, Extreme Programming XP.DatabasesMYSQL2, Oracle, Facets, SQL server.
Data AnalyticsTableau, Power BI, SSIS.Tracking ToolsJIRA, JIRA ALIGN, HPQC, HP ALM, Trello, Rally, Miro.
Quality MNGMTHIPAA, Lean - Six Sigma, BDD- Cucumber,RQMNT MNGMTMS office suite, SharePoint, TRELLO, JIRA, Confluence, Smartsheet
CERTIFICATIONSSAFe 5 Agile Scrum MasterPROFESSIONAL EXPERIENCEState Farm, Richardson, TX 06th Feb 2023 Till dateProject Manager Work with the development, UI, testing and work streams to ensure effective communication of requirements. Also, served as liaison for all other phases of the project and ensure that project deliverables meet the business requirements and expectations. Worked closely with Business Analysts to gather requirements and design a reliable and scalable data pipeline. Track and communicate agile metrics by team velocity and sprint/release progress for every PI. Implement and optimize CI/CD processes to improve development and deployment efficiency. Conducted Statistical analysis on large datasets using SQL, Python and Tableau to identify trends, patterns and opportunities for improvement. Responsible for generating innovative solutions to bridge the gap between business and IT. Utilized Digital analytics data in extracting business insights and visualized the trends from the customer events tracked. Designed and developed interactive dashboards and reports using tableau and excel to visualize and communicate data insights to cross-functional teams.
Managed the end-to-end development lifecycle of custom applications, from requirements gathering to deployment and maintenance. Extensive experience in the Property and Casualty (P&C) insurance sector, focusing on commercial lines, including underwriting, claims, and policy administration. Led and delivered numerous projects across various P&C commercial lines, such as general liability, commercial property, business interruption, and professional liability insurance. Successfully managed projects of varying complexity, including large-scale implementations, system integrations, and regulatory compliance initiatives. Identified and mitigated project risks specific to the P&C insurance industry, such as data privacy concerns, regulatory changes, and market fluctuations. Monitored system performance, conducting regular audits and updates to maintain system integrity. Implemented robust risk management frameworks to ensure compliance and protect sensitive customer information. Led projects aimed at market expansion and the development of new P&C insurance products, including feasibility studies, market analysis, and pilot testing. Conducted in-depth assessments of emerging risks and opportunities within the P&C commercial lines market, advising on strategic adjustments and proactive measures to address potential challenges. Managed a portfolio of projects, ensuring strategic alignment, prioritization, and resource optimization across multiple projects within the P&C commercial lines. Developed and implemented strategies to enhance customer experience, focusing on delivering value-added services and improving client satisfaction within the P&C commercial lines. Ensured compliance with state and federal insurance regulations, including adherence to filing requirements, rate reviews, and policy standards. Involved as a part of team for gathering and analyzing the end-user requirements. Utilized Digital analytics data in extracting business insights and visualized the trends from the customer events tracked. Translated business requirements into functional requirements for development and QA teams. Experience in troubleshooting SQL queries, ETL queries and data warehouse /data mart / data store Models. Experience in development and designing of ETL methodology for supporting data transformations and processing in a corporate-wide environment using Teradata and UNIX Shell Scripting. Performed data cleansing to assure data accuracy by removing incorrectly formatted data, duplicated data and fixed incorrect data. Created ad-hoc SQL queries to profile data from sql server and oracle database using joins, database associations and transformation rules. Used data analysis tools to approve business rules and identify poor quality missing data in existing data. Used python scripts to insert/update business support tables in database and manipulate files. Collected data from various sources both structured and unstructured required for business initiative. Analyzing the data using Statistical features in Tableau to develop trend analysis. Designed and developed interactive dashboards and reports using tableau and excel to visualize and communicate data insights to cross-functional teams.
Developed calculated KPIs or metrics dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau. Developed calculation view, analytical views, table functions, SQL based calculation views in SAP Hana. Performed statistical hypothesis testing using Python. Use SQL queries like joins, inner joins to get data about various newly added clients and revenue generated by every new addition of clients. Developed Custom SQL reports to monitor loss data and had to alert the business if the Threshold value is exceeded or any unforeseen exceptions occur. Assisted in developing working documents to identify and get access permissions to database resources.Republic Services, Lewisville, TX 20th Oct 2021- 13th Dec 2022Project Manager Implemented SDLC, agile (SCRUM) methodology for the developing life cycle and followed the standards process in the application and elicited. As a SCRUM Master, I facilitated SCRUM ceremonies like Backlog Grooming sessions, Sprint planning meeting, Daily Stand-Up Meeting, Sprint Review, and Sprint Retrospective meetings, acting as a service leader to guide the team. Proficient in writing and prioritizing User Stories using INVEST in Product Backlog along with the Product Owner as per business and technical needs using prioritizing techniques like business value based and technical value based. Facilitated breaking down EPICs into User stories and estimation of User Stories using estimation techniques like Planning Poker in Backlog grooming sessions, assisting the team to clarify ambiguity in estimating the user stories. Efficiently handled team and organizational impediments thereby fostering an environment for efficient teamwork. Used JIRA for issue tracking, User Story management and requirement traceability and created, managed, tracked and analysed sprint Burn Down Chart and Product Burn Down chart to estimate sprint velocity, Development team's capacity and release planning respectively, to improve and maximize value while focusing to achieve the Sprint Goal. Maintained SCRUM Task Board and did issue tracking through prioritizing and managing the defects using JIRA. Ensured that the team is following coding standards and is adhering to Definition of done to avoid/reduce technical debt and focused on resolving and shielding the team from impediments to keep them working in a group flow. Conducted Impact Analysis and Gap Analysis to derive and document requirements for Web based Claim Processing System (CPS) and identified AS-IS and TO-BE business processes based on which created business process models. Identified gaps between current policies and procedures and new HIPAA 5010 compliance, to check the compatibility of the existing system capabilities with the new requirements and developed an action plan for the migration process. Implemented Test Driven Development (TDD) to ensure quality of application is maintained through SDLC. Developed Mock-up screens and wireframes using UI components such as Radio Buttons, Down lists, Check Boxes, and Data Entry Fields for web based custom dashboard of the CPS application for Business Users and Stakeholders. Communicated with business users and analysts on business requirements. Gathered and documented technical and business Metadata.Amazon India Development Center, India 25th July 2016 1st August 2021Scrum Master/Business Analyst Gathered stakeholder and Business requirements through open-ended discussions, brainstorming.
Sessions, structured walk-throughs, and prototyping.
Developed monthly variance reports highlighting significant variances in actuals and forecasts. Involved in Business Process Re-engineering (BPR) to analyze existing Business processes and implementing new improved processes.
Documenting the user requirements, analyzed, prioritized them, and converted them as system requirements.
Worked on workflow of the project concentrating on current and future workflow descriptions and created Use case diagrams using MS Visio.
Coordinated with multiple teams and integration architects in performing Root Cause Analysis for Issues regarding speed and stability.
Serve as the technical subject matter expert for product and development teams to build and deliver email solutions based on business requirements; provide technical consultation on SFMC toolset and solutions Facilitate Product Backlog Refinement meetings, Daily Scrum meetings, Sprint Reviews, Sprint Retrospectives, sprint and Release Planning Work with the product owner to prioritize and refine user Stories in the Product Backlog in preparation for the sprint planning Empower the team to self-manage and adhere to Scrum principles. Identify and remove impediments, shield the team and prevent distractions. Mentored and coached members of the team in all aspects of agile methodology and project management. Coordinate with Stakeholders and product owners for meeting sprint objectives Build positive working relationships between stakeholders and product owners. Articulate business user needs to software development teams - user stories. Manage timely communication between various internal and external stakeholders. Help team inspect and adapt process at all Scrum events Communicate timely functional /technical/managerial feedback to the Development team.Knoah Solutions India Pvt Ltd, India 16th June 2014 27th May 2016Business Analyst
Gathered High Level Business Requirements (HILBERs) from client and stakeholders and developed BRD, FRD, UML designs and Use case scenarios.
involved in all the phases including data cleaning, data extraction and data visualization with large data sets of structured and unstructured data, created ER diagrams. Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items. Assisted in maintenance and testing of management reports using MS Office, SAP HCM.
Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement. Employed various Six sigma tools like Fish bone diagram, Control charts and run charts to visually objectify the status of the project right from the scratch.
Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Developed and expanded user stories for Agile Development and participated in Agile Scrum, Collaborated with Product Owners for Release Planning Enhanced the business to articulate and prioritize their ideas and assisted in development of training materials for new technology and process improvements. |
