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Street Address  Gillette St.Overland Park, Ks. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverview30+ years of consistently providing award-winning customer service, motivating teams and transforming businesses.Awards4-time Ingrams Magazine Best Caterer winner PB&J Catering2-time 435 South Magazine Readers Choice Best Caterer winner PB&J Catering2-time 435 South Magazine Readers Choice Best Caterer winner Dean and DeLuca3-time Ingrams Magazine Best Caterer winner Dean and DeLuca7-time Wine Spectator Magazine Award of Excellence winnerPB&J Restaurants Yahooz, Overland Park andYa Yas, various locationsEducationAssociate of Applied Science:Hospitality ManagementJohnson CountyCommunity College 1991Overland Park, Kans.ExperienceGENERAL MANAGER BELLA NAPOLIKansas City, Mo. 2024  PresentInstituting business and operational procedures for bar, dining, grocery and deliManaging FOH and BOH teams of 40+ membersDIRECTOR OF CATERING AND OUTSIDE SALES CHICK-FIL-AOverland Park, Kan. 2023  2024Developing catering department standard operating proceduresReestablishing store presents in Overland Park marketIncreased Sales by 50% over previous yearMentoring leadership teamCATERING SALES MANAGER PB&J CATERINGOverland Park, Kan. 2014 - 2023Grew department revenues from $325K to $550K by connecting with current and prospective clients, developing personalized menus and managing execution of event operations.Elevate branding and presentation of office catering & events.Manage and train the catering team of up to 20.CATERING & GIFT SALES MANAGER DEAN AND DELUCALeawood, Kan. 2000  2012, 2013 - 2014Grew department revenues $435 K to $1.1M by refining staff processes to maximize service quality and efficiency.Mobilizing the catering team to execute daily breakfast, lunch, receptions and special events.Grew clientele by marketing catering services.Developed personalized menus and managing event executions.UNION STATION EVENT SALES COORDINATOR & HARVEYS GENERAL MANAGER BRANCATOS CATERINGKansas City, Mo. 2012 - 2013Piloted Harveys reopening, developing Union-Station-inspired breakfast, lunch and catering menus featuring local, handmade, herbal and seasonal selections.Managed team to maintain the utmost consistent upscale service.Cultivated clientelebooking, organizing and executing on- and off-premise catering events.MANAGER PB&J RESTAURANTSLeawood, Kan. 1995 - 2000Managed a total of 110 employees across YaYas and Grand Street Caf locations.Piloted the grand opening of Yahoozdeveloping processes, hiring staff, orchestrating launch and maintaining service quality.Authored several award-winning wine listsincluding PB&Js first award winnerand tracked liquor inventory and sales.Acted as On-Site Catering Director for PB&J, Union Station.