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EMAIL AVAILABLEStreet Address  PHONE NUMBER AVAILABLEOBJECTIVE To obtain a part-time position in the field of customer service and support.EDUCATION UNIVERSITY OF MEMPHIS Memphis, TennesseeBACHELOR OF BUSINESS ADMINISTRATIONManagement Information SystemsSKILLS MS OFFICE Business Communications Business Statistics Operations Management Telecommunications Database ManagementEXPERIENCE7/2004 - 6/2022 FEDEX TRADE NETWORKSSenior ECO Import Coordinator- Certified Customs SpecialistSenior ECO Import AgentAnalyze high volume of data and informationComplete classification of imported goodsPerform administrative review for various merchandise processing9/1997- 10/2004 ADECCO TAD TECHNICAL SERVICES Memphis, TNFEDERAL EXPRESS Multimedia ProductionComputer ProgrammerCoded, tested computer programs for Computer Managed InstructionConverted Windows based programs to the Web using Authorware1/1992 - 9/1997 UNIVERSITY OF TENNESSEEU. T. MEDICAL GROUP Memphis, TNCustomer Service Representative / Telephone OperatorOperated Star-Tel Automated Telephone SystemGenerated reportsEntered and retrieved dataInstalled softwarePerformed system backup, purge and maintenanceTrained new personnelAdministrative AssistantSupervised 20 employeesScheduled employees for 3 shiftsMaintained payables and timesheetsProvided on-call support for employees after hours