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Street Address Murphy Lane Cell: PHONE NUMBER AVAILABLEMacedon, NY Street Address Email: EMAIL AVAILABLEIntrinsically motivated and productive employee, adept in learning and applying new skills with efficiency and accuracy, seeks a flexible part-time, remote position, that can capitalize on my customer service acumen.Employment History:Dryclean Express, Rochester NY 1991-PresentFront End SpecialistResponsibilities:Customer service; conflict resolution, cash management and reconciliation; scheduling and training; managing cleaning, order assembly, delivery, social media content.Calm Life Canine, Macedon, NY 2018- PresentLLC Owner/Certified Dog TrainerResponsibilities:Reviews client intake forms, evaluating and assessing each familys training needs (humans and pet). Develop a training plan which includes working through the pets behavioral issues and teaching the human clients how to help their dogs in a way that they can understand. Social media content management.Beyond the Body Pilates 2003-2015Owner/Certified, Accredited Pilates InstructorResponsibilities included daily operations, customer contact, post-rehab work, addressing client needs on an individual basis. Building a syllabus for each group class. Maintaining and managing finances.Skills: Effective communication, problem-solving and conflict resolution, confidence, productivity, time management, social media content management.Certifications:Certified In Dog Training Knowledge (CDTK)Catch Canine Trainers Academy (2019)Certified Trick Dog InstructorDo More With Your Dog (2020)Certified Canine Resistance Training Instructor (CCRT)Canine Resistance Training (2018)Course Completions:The Importance of Understanding Dog Communication In The Professional WorldE-Training For Dogs, Inc. (2013)Karen Pryor AcademyDog Trainer Foundations (2013)Tyler Muto DogmanshipTyler Muto, Dog Aggression (2013)Master the Remote CollarTraining Between The Ears-TBTE (2014-current)Jay Jack-Next Level DogsPlay as the WayTug-Flirt Pole-Spring Pole WorkshopLearn Your DogChad Mackin-Pack to BasicsAdvanced Socialization for Difficult DogsProblem Solving Behavior-Troubleshooting WorkshopEducation:Associates Degree, Communication & Media Monroe Community College (1994) |