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PHONE PHONE NUMBER AVAILABLE EMAIL EMAIL AVAILABLEOBJECTIVETo obtain a highly skilled communication professional in this company, using my exemplary leadership, organizational and interpersonal skills to increase the business.PROFESSIONAL EXPERIENCEInternal Revenue Service, Baltimore, MD, GS 8/1 November 2017- PresentContact RepresentativeProvide technical assistance to individuals and businesses through telephone communication in a active call center environmentPrepares testimonies summarizing information found and stating pertinent factsLecture wide range of problems that require exceptional solutions;Apply the tax code to help taxpayers in understanding and meetingtheir tax responsibilitiesUtilizing supporting systems to receive informationCommunicates orally to obtain information through surveys, interviews and researchProviding clerical support to an organization by maintaining files and data entrySecure, analyze, adjust and protect sensitive personal and financialinformationReviewing personnel security questionnaires that contain issues concerning national securityPerforms a variety of technical and administrative duties in support of the programMake final determinations and use sound judgment to resolve taxpayerdisputes and delinquency problemsPeriodically rotates the assignments to develop an understanding of tax lawConduct inquiries and/or interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for programs administered by IRS.Provide technical guidance and mentoring (informal and formal) to other employees. Analyzes and prepares detailed reports of trainees progress to management, orally or through the appropriate systemPerforming routine, standardized assignments in support of Continuous Evaluation and Personnel Security Operations.Conducts a variety of records checks which includes verifying identifying data and searching for information of a discrepant or derogatory nature.Review personnel security questionnaires that contain issues concerning national securityFosters good working relationships with individuals such as Federal, State and Commercial records custodians, records supervisors, and database administrators.Assist higher-level personnel who are performing Continuous Evaluation and Personnel Security projectsCommunicates effectively in writing using correct grammar, spelling, punctuation to prepare clear and concise reports and correspondenceFedEx, Baltimore, MD November 2014-January 2016DriverProvide an efficient pick up and deliveryAssist customers face-to-faceAbility to motivate a team to perform at the highest levelOperate a large vehicle loading and unloading for regular routesLifting, pushing, and carrying packages in a safe and company delegated mannerUnited States Postal Service, Baltimore, MD July 2011- May 2012Mail HandlerOperated and monitored mail by processing equipmentPerformed manual sorting of mail, collate, bundle, and transfer processed mail from one area to another, sometimes involving heavy lifting, transport of heavy equipment and multi-tasking.Respond to general inquiresAlert management when assigned work load is low so that a constant workflow can be maintainedDedicated in getting involved in unit activities and excel as a team playerForklift operator transporting mail onto mail truckSKILLSFully knowledgeable in all aspects of mail handler, sales associate and logistics work. Also proficient with personal technology use such as Microsoft Office and Microsoft Works: Excel, Access, Word and Power Point and a variety of other skills works at a fast paced, uses excellent organizational and time-management skills, Tactful, Self-Motivated and Trustworthy skillsEDUCATIONFlorida State University, Tallahassee, FL2005-2007Barton County Community College, Greatbend, KSAssociates of Arts Degree in Science, 2003- 2005Mergenthaler Vocational High School, Baltimore, MD1999- 2003REFERENCESAvailable Upon Request