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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional with over 12 years of managerial experience, excels in leading teams to enhance operational efficiency and customer satisfaction.Demostrated success in inventory, logistics, time management, and implementing innovative inventory control strategies, reducing waste and labor costs. Skilled in utilizing research and organizational skills to foster a collaborative environment, detail oriented streamline operations, and mentor staff towards excellence. Committed to continued improvement, mentoring, instructing ensuring top-notch service delivery in a fast-paced environment.Willing to relocate to: Boston, MA metropolitan area. Authorized to work in the US for any employerWork ExperienceCaf ManagerStarbucks-Harris Teeter-Greenville, SCJanuary 2020 to September 2023 Responsible for employee training and development, following Starbucks standards included but not limited to - develop employees by providing ongoing feedback, establishing performance expectations, and identifying gaps. Accomplish daily administrative duties such as new hire paperwork, performance review and training. Managed customer relationship - leading and coaching. Assessed and refine cafe procedures to deliver superior customer service. Mentored over 6+ staff, fostering their growth and elevating caf service quality. Responsible for ordering and receiving products and completing monthly inventory in allotted time. Ensure merchandise is managed in accordance with Starbucks company policies, execute Starbucks promotions and standards. Monitors all costs and maintains cost of sales, labor, operating and overhead expenses within budgeted guidelines.Shift SupervisorStarbucks-Austin, TXNovember 2014 to October 2019 Managed customer relationships, ensuring outstanding service and resolving issues. Led and coached a team of five, maintaining store cleanliness and efficiency. Implemented HR procedures, including interviewing, coaching, and career development. Streamlined shift scheduling, enhancing team satisfaction. Initiated career development paths, promoting 2 team members. Implemented health standards, cutting incidents by 20%. Oversaw store operations, maintaining top cleanliness and efficiency. Responsible for accurate completion of daily reporting and cash drops. Directed inventory management, reducing waste by 15% and improving stock utilization. Elevated customer satisfaction, leading to a 10% sales increase. Mentored new hires, improving team skills and confidence. Cafe ManagerBarnes & Noble-Vestal, NYSeptember 2010 to November 2014 Managed opening and closing duties, ensuring adherence to health, safety, and sanitation guidelines Oversaw cash handling procedures, maintaining financial integrity Assessed employee knowledge levels to align with job expectations Resolved workplace disputes using professional skills, preventing escalations Boosted team efficiency through effective scheduling and cross-training in all cafe roles. Revamped cafe layout for optimal product display, enhancing customer purchase experience. Managed cash handling with zero discrepancies, ensuring adherence to financial protocols. Cultivated a supportive team environment, leading to increased staff retention and morale. Evaluated employee performance to align training with cafe standards and customer satisfaction. Streamlined inventory management, reducing waste by 20%, enhancing cafe profitability. Assistant Gallery ManagerAmber & Folk Art Gallery-San Miguel de Allende, Gto. February 2000 to July 2006 Handled all gallery inquiries, maintained a clean and inviting gallery with an excellent atmosphere at all times. Keep accurate records and verified artwork history. Assisted visitors and aimed to educate the public on gallery happenings and artists boosting awareness by 53% according to Q&A results. Participated in the planning and execution of artists events of all mediums and scope of work. Experienced working with Excel, word, outlook, pos, inventory control & adjustments. Administrative Assistant/Sales CoordinatorOlvera Real Estate-San Miguel de Allende, Gto.January 2001 to May 2003 Communicated with individuals of all ethnic and cultural backgrounds on a daily basis. Provide clerical support to agents and brokers, planning, organizing meetings, maintained and coordinated calendar of appointments, including daily appointments, and business trips. Coordinate and manage property showings, coordinate small events. Maintained productive relationship with existent customers through exceptional follow-up after he sales. Typed documents, experience in transcribing audio files and formatting content. Managed and prioritised multiple projects to meet deadline. Proofread & edited written texts for grammar punctuation and spelling errors. EducationAssociate's degree in Liberal Arts & SciencesSUNY Broome Community College - Binghamton, NYAugust 2007 to May 2009Bachelors Degree in PholosophyUniversidad Autonoma de Queretaro - Quertaro, Qro. August 1993 to June 1997Skills Management training skills Bilingual Spanish & English Help Desk Computer Networking Organizational skills data entry time management Employee Evaluation management recruiting management negotiation resources interviewing CRM Software Training & Development Payroll Desktop Support sales conflict desk translation Proofreading Microsoft Windows Transcription Human Resources Logistics Merchandising Technical Support Account ManagementCertifications and LicensesServSafeFood Handler Certification |
