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Title Project Coordinator Customer Service
Target Location US-NJ-East Orange
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE East Orange, NJhttps://LINKEDIN LINK AVAILABLESUMMARYSeeking Project Coordinator role with 3 years of experience in managing and executing complex projects, including global server rack deployments. Excelled in data consolidation using advanced Excel functions, enhancing project decision-making. Proven track record in drafting SOPs, process flows, and utilizing ServiceNow for ticket tracking; adept in cross-functional team collaboration and stakeholder communication. WORK EXPERIENCEZT Systems/Variscale Services & Engineering Secaucus, NJ Project Coordinator/Analyst Apr 2023 - May 2024 Coordinated global server rack deployments, ensuring integration with cross-functional team efforts and adherence to project timelines. Enhanced data-driven decision making by integrating SAP and SharePoint data using advanced Excel functions, including pivot tables, index matching, and V-lookups. Facilitated stakeholder meetings to review project progress, inventory levels, and deployment data, contributing to informed management and stakeholder engagement. Developed SOPs and process flows to optimize project execution, while managing ServiceNow transitions and ticket tracking for operational efficiency.Pitney Bowes Pinebrook, NJMaintenance Technician May 2021 - Apr 2023 Conducted comprehensive troubleshooting, repair, and maintenance of various machines, leveraging electro-mechanical knowledge to improve operational efficiency. Developed and executed preventive maintenance strategies, resulting in decreased machine downtime and optimized equipment performance. Facilitated effective communication with floor leads and machine operators to ensure coordinated and timely maintenance efforts.NPower Newark, NJIT Fundamentals Student Aug 2022 - Dec 2022 Mastered the OSI Model fundamentals and applied systematic troubleshooting techniques to identify and resolve network issues. Developed proficiency in executing basic Linux commands and gained practical experience in computer assembly and disassembly. Established and managed cloud servers on AWS, ensuring operational stability, and effectively diagnosed and remediated wireless network and router performance problems. Apple Inc. Freehold, NJTechnical Expert II Jul 2019 - Dec 2019 Managed hardware and operating system repairs, effectively addressing client concerns while delivering high-quality customer service in a fast-paced setting. Facilitated product familiarization through personalized walkthroughs, ensuring customer competence and satisfaction with technology use.EDUCATIONRutgers UniversityBachelor of the Arts, Information Technology and Informatics New Brunswick, NJMay 2020CERTIFICATIONSCompTIA A+ Certification, NPower NJGoogle IT Support Professional Certificate, NPower/Coursera Google Project Management Professional Certificate, NPower/Coursera SKILLSTask Management  Public Relations  Social Media Content Creation  Productivity Software  Microsoft Office(Word, Excel, PowerPoint, SharePoint, Visio, Power BI)  Management  Mac OS  iOS  Windows  WordPress  Hardware Configuration  Networking  Customer Service  Linux  Troubleshooting  Maintenance  Sap/Sap Om Gdco  Rma  ServiceNow  Project Management  Scheduling  Microsoft Office Proficiency  Communication  Teamwork

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