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Twinsburg, Ohio Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSENIOR OPERATIONS AND MANAGEMENT OVERVIEWAccomplished a successful career leading high volume, customer-focused, retail stores and ministries in building high-performance teams. Capable of creating exceptional customer experiences and enduring client relationships while facilitating strong market gains.ACCOMPLISHMENTSReduced debt by 2 million under eighteen monthsIncreased cash-on-hand by 65%Created an Tech Department with improve revenue incomeLed four major renovation projects across four locationsEstablished maintenance-care schedules for all locationsCompleted Major Renovation to both main Campus and Satellite LocationsSKILLSContract NegotiationsOperational OversightFinancial OversightOperations AdministrationCross-Functional CollaborationBudget AdministrationIncrease Revenue StreamsManagement Team LeadershipTraining and Workforce DevelopmentBuildings, Grounds & Renovation OversightMentoring and CoachingWORK HISTORYCHIEF OPERATING OFFICER 01/2015 to CurrentTHE WORD CHURCH, Cleveland, OhioOversees five functional areas / departmentsProvides organizational and administrative leadership for all church and subsidiary operation activitiesDrives the operational effectiveness of the church through strategic planning and financial controlsOversees and assesses day-to-day business, financial, and administrative affairs of the church, including human resources, facility management, and communicationsEnsures the church and staff remain in alignment with goals and objectivesManages church-adopted administrative policies and procedures to attain the church goalsCollaborates with architects on building designs and functionalityCollaborates with community leaders,business owners, local and state government Out reach initatives.CAMPUS LIAISON 01/2013 to 01/2016The Word Church, Akron, OHLed the Akron University Campus location as an extension of the Word Church by reproducing the overall vision, cultural and spiritual valuesDeveloped and implemented a vision and strategy to reach the community by impacting people of all agesCultivated a healthy leadership structure by recruiting and training young leaders who would carry out the ministry of the church to impact others on the campusProvided pastoral care through visitation, counseling and prayerKey Accomplishments:Project managed all building renovations and interior designsEstablished partnership with City of Akron and Akron Public SchoolsLed philanthropic campaigns to impact local businesses and communitiesConceived, designed and implemented College Ministry Program that impacted over 125 college studentsFormulated collaborative partnerships with external organizations to create and facilitate financial, career and professional programming for more than 3,000 studentsServed as mentor to strengthen the emotional and spiritual health of youthASST. DISTRICT / STORE MANAGER 07/1998 to 01/2013SIGNET JEWELERS INC, Akron, OH / MARKS AND MORGAN, Ridgeland, MSAchieved profit margin goals by managing the P&LTrained new employees on proper protocols and customer service standards.Monitored team members' performance goals to attain sales and profit projectionsFostered an atmosphere of total customer satisfaction by developing team members' skills and product knowledge through training and evaluationsTrained, mentored, and coached the team on nurturing customer relationships to achieve sales planEnsured exceptional operational support to drive sales and serviceManaged company policies and procedures, and other operational and strategic dutiesKey Accomplishments:Awarded Manager of the Year and First Runner Up Rookie of the YearGrew business from a $1million a year store to a $1.4 million a year store in 12 monthsManaged highest selling store, in Texas region, for eight consecutive yearsDeveloped a team that exceeded company sales goals as staff performed at 140%Led team to be the recipient of the highest customer service award for three yearsDoubled the volume of accounts within 24 monthsResponsible for reopening all New Orleans stores post Hurricane KatrinaEDUCATIONBachelor of Science: EducationAlcorn State University - Lorman, MSHigh School DiplomaVelma Jackson High School - Camden, MI.