Candidate Information Name Available: Register for Free Title Customer Service Support Target Location US-MD-Hyattsville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Highly motivated and dependable individual with a proven track record in customer service and barista roles. Known for strong work ethic, excellent communication skills, and ability to thrive in fast-paced, team-oriented environments. Demonstrated proficiency in beverage preparation and consistently delivering high customer satisfaction. Eager to contribute to a dynamic team and grow professionally within the company. SalesforceQuickbooksCustomer EngagementAccount SupportMicrosoft OfficePOS SystemsGoogle WorkspacePayrollBookkeeping1st Choice StaffingGovernment Consumer Service Tier 1 CSRManaged over 100 inbound calls daily, ensuring efficient resolution of Medicaid and private health plan inquiriesFacilitated seamless customer experiences by addressing technical support, enrollment issues, and insurance claimsEducated consumers on Medicaid programs, successfully guiding applicants through the enrollment processResolved customer complaints across multiple communication channels, maintaining high satisfaction scoresNov 2022 - Oct-2024CUSTOMER SERVICE & HR MANAGEMENT SPECIALISTPHONE NUMBER AVAILABLE  EMAIL AVAILABLEBrentwood, MarylandCandidate's Name
PROFESSIONAL EXPERIENCEKEY COMPETENCIESCustomer Care SpecialistLaSalle Staffing LLCBrewed and served coffee, tea, and other non-alcoholic beverages following company standards to ensure product consistency and qualityDemonstrated proficiency in preparing a wide variety of hot and cold drinks during busy shifts, consistently achieving high customer satisfaction scores Engaged with customers in a professional manner, even during peak hours, fostering a positive and welcoming atmosphereCrafted and served branded caf beverages, emphasizing speed, quality, and consistency to meet high-volume demandsNov 2020  Nov 2022RemoteRemoteEDUCATIONHuman Resources Management Diploma Strayer University, Washington, D.C. 2011  2014 Clerical & Administration Certificate Drums Job Corps, PA 1995  1997 COMPARE FOODS LLCCustomer Service AssistantSupervised opening shifts, ensuring smooth cash flow operations and optimal customer service Operated POS systems with accuracy, balancing registers and preventing shortages Enhanced customer experience by proactively addressing inquiries and resolving issues quickly Monitored store performance metrics, contributing to improved daily sales figures Jan 2018  Nov 2020Brentwood, MDShoppers Food WarehouseCustomer Care Associate / Automated Self-Check-Out Manager Led self-checkout operations, managing cash flow and resolving customer issues to ensure smooth transactionsImproved business operations through effective management of daily tasks, including inventory and staffingAchieved customer satisfaction by delivering timely and courteous service during high-traffic periodsJun 2016  Jan 2018Takoma Park, MDRamsgate CorporationExecutive Assistant / HR AssistantOversaw all office operations, including payroll, accounts payable/receivable, and HR functions Developed proposals for government contracts, successfully securing new business opportunitiesImplemented office policies and procedures, improving operational efficiency and compliance Managed QuickBooks for financial tracking, maintaining error-free records and timely reporting Jun 2011  Dec 2015Langley Park, MD