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Candidate Information
Title Technical Support Customer Service
Target Location US-NY-Hempstead
Email Available with paid plan
Phone Available with paid plan
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Objective: Results-driven professional seeking employment to contribute to organizational growth and success.Professional Certifications:CompTIA Security+ S+Cisco Certified CCNAEducationNetwork Specialist Course GRADUATION Street Address
Animation School of Visual Arts GRADUATION 2007Bachelor of Science (Animation)Uniondale High School GRADUATION 2003Lab Technical Support: Arista Careers  05/2023- 2024Provided comprehensive technical support for virtual lab environments.Configured and maintained virtual lab setups for optimal functionality.Troubleshot and resolved technical issues with virtualization platforms and tools.Collaborated with faculty to design and deploy virtual lab exercises.Assisted students in accessing and navigating virtual labs.Configured and managed routers, switches, and network devices.Troubleshoot network connectivity and performance issues.Home Depot Sales Specialist -2016  2024Provided expert guidance and personalized solutions to customers, ensuring an exceptional shopping experience.Assisted customers with product selection, offering detailed knowledge on features, benefits, and usage.Managed inventory, ensuring products were well-stocked, organized, and displayed to maximize sales potential.Trained new team members on product knowledge, sales techniques, and customer service standards.Utilized point-of-sale systems to process transactions efficiently, maintain accurate records, and handle customer inquiries.Resolved customer issues and complaints promptly, maintaining a high level of customer satisfaction.Stayed up-to-date with industry trends and product developments to provide informed recommendations.Achieved and often exceeded sales targets through proactive customer engagement and effective selling strategies.US Marine Corps & US Army National Guard 2010  2013Completed rigorous training programs to develop physical endurance, tactical skills, and leadership abilities.Deployed to Afghanistan, serving in various capacities that demanded adaptability, resilience, and operational efficiency in a high-risk environment.Certified Specialist in Information Technology, applying technical expertise to support communication systems and maintain operational readiness.Trained in surveillance and security, effectively monitoring and securing sensitive areas to protect personnelAdhered to strict protocols and procedures, ensuring compliance with military standards and regulations.Market Manager Mitchell Field Commissary, August 2006  September 2009Coordinated with store management and Kraft representatives to develop and execute promotional strategies and product displays.Maintained inventory levels, monitored stock rotation, and ensured timely restocking of productsTrained and supervised vendor stock staff, ensuring that they adhered to company standardsConducted regular audits of product displays and inventory to ensure compliance with company policiesProvided detailed reports on product performance and market conditions to offering insights for strategies.Children Camp Counselor Kennedy Memorial Park, - 2001- 2005Supervised groups of children through daily camp activities, ensuring a safe and enjoyable environment.Developed and implemented age-appropriate recreational programs, fostering creativity, teamwork,Provided emotional support and conflict resolution, helping children build social skills and positive relationships.Collaborated with fellow counselors to organize special eventsMonitored the well-being of campers, addressing any concerns with empathy and prompt action.Maintained open communication with parents and guardians, providing updates on their childrens progress.Ensured compliance with camp policies and safety protocols, minimizing risks and creating a secure atmosphere.SkillsTechnical Troubleshooter: swiftly resolving technical challenges, ensuring seamless operations.Network Configuration: Expert in managing high-performance network infrastructures.IT Support Authority: delivering exceptional technical support that exceeds user expectations.Dynamic Team Leader: ability to inspire and lead teams to surpass objectives and achieve excellence.Customer Experience: Passionate about customer journeys and resolving inquiries with precision.Creative Marketing Visionary: Strategically drives brand prominence and business growthExpert Educator: Dedicated to empowering students with knowledge and engagement.Surveillance and Security: Adept in securing sensitive environments with advanced surveillance and security techniques.Multilingual Communicator: Fluent in English, French, and Spanish,EMAIL AVAILABLEJoshua Martin1PHONE NUMBER AVAILABLEJMHempstead, New York

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