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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. I have a strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction. Meticulously detailed individual with exceptional product knowledge to complete any task given to me.EXPERIENCEFEBRUARY 2024 - PresentCUSTOMER SERVICE REPRESENTITIVE, Duke EnergyTook inbound calls only. Assisted customers with making payments, billing issues as far as extensions, installment plans. Also had to make product and services sales to customers.APRIL 2022 December 2023TECHNICAL SUPPORT, ALORICAHelped members troubleshoot their computers, televisions, tablets, and large appliances.Transferred members to warranty companies for additional help. Used Knowledge Base to search for extra help to trouble shoot items.JULY 2020 MARCH 2021PATIENT ACCESS SPECIALIST, AMERISOURCE BERGANSpoke with doctors office concerning their patients benefits coverage for their medication. Called the insurance to obtain patient benefit and prior authorization information.Researched reasoning behind a PA denial and sent over next steps for appeal to Drs officeContacted specialty pharmacy after receiving approvals to get medication shipped to patient.FEBRUARY 2019 JUNE 2020INSIDE SALES REPRESENTIVE, VERIZON CORPORATEGenerating and prospecting accounts which will be supported by inbound activity supported by marketing or internal company channels. Maintain strong company product and service knowledge to better assist customer with concerns, questions and general education. Adhere to the corporate renewals poilicy and practices, and meet define metrics.EDUCATION1998HIGH SCHOOL DIPLOMAMonroe High SchoolSKILLS In-depth product knowledge Persuasive negotiator Clear and articulate communicator Project management Resourceful Sales leader Team player Driven and decisive Technical acumen Empathy Problem solving patience personable Active Listening Technical acumen Customer oriented Typing Analytical mindset Organizational leadership Prioritization Talent & Development optimization Ethical Adaptability |
