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Click here or scroll down to respond to this candidateCandidate's Name
Rockaway Park,NY PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLERELEVANT SKILLSTechnical Support & Troubleshooting - Ticketing System - User Training & Support - Operating Systems Installation - Software Installation & Configuration - Customer Service- Windows - Linux- Domain Name System (DNS) - Networking - System Administration- Troubleshooting-Communication - Data Analysis and Entry - C#, A++, JavaScript, & Python programming- AWS - Azure - Google cloud services management - Mac OSEDUCATION, CERTIFICATES, & CERTIFICATIONSMerit America VirtualGoogle IT Support Professional Certificate12/2023 Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certificationAdditional Skill Development Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud conceptsUniversity of Phoenix Arizona Phoenix, Arizona01/2006-05/2010IT Engineering (120 college credits)Network Development, Network Management, Line Coding, Programming, Technology development, Tech engineering basics.Additional Skill Development Javascript web development and programming C programming language C# programming language A++ programming languageRELEVANT EXPERIENCE(SOC) Security Operations Center/Technical Operator Security personnel Garda World, New York, NY 09/2023 - current Manages the logistical operations of a major Networked Security System in Private Network, ensuring 98%+ operational capacity for over 134 digital security cameras Coordinates user permissions, and troubleshoots client issues with building, floor, and room access, ensuring safety for over 200+ employees. Operates and monitors camera viewpoints, ensuring resolution and speed are clear for accurate real time viewing while troubleshooting incident reviews for client. Operating Ccure, ExaqVision and multiple other systems, ensuring all systems are continually fully functional. Troubleshooting Client issues with building, floor, and room access Troubleshooting and clearing app errors and alerts due to hardware malfunctions or faults. Personnel and asset protection.Scheduling & Operations Manager Allied Universal Security Services, New York, NY 12/2016- 08/2023 MaintainedClient Contracted sites billable hourly rates for contracted personnel ensuring non billable hours remained at 0.0%-3.0% minimum non billable hours. Contributing to 100% efficiency rates of operating hours Coordinated over 135+ employee sites, duty assignments, pay inputs, and time sheets by utilizing multiples technologies including but not limited to Winteam systems, and email correspondence Organized the logistics for site specific zoning, by coordinating the GPS zone harpoint tracking and patrol system via installation of Near Field Communication points throughout the site, while tracking the information in Heliaus systems ensuring 100% patrol completionADDITIONAL EXPERIENCE6116 FL Tiltrotor Mech U.S.M.C MCAS New River, Jacksonville, NC 05/2010 - 09/2013 Performed maintenance and repair on multiples kinds of equipment, troubleshooting engine and system readouts, checking infrastructure, and ensuring all certifications were kept for all equipment including but not limited to MV22 Osprey, artillery, and multi platform weapons ensuring safety was our top priority Served as a team leader for operational strategic maneuvers, coordinated squad fitness, and continually oversaw the adaptability and combat readiness of the squad Maintained composure during high intensity situations, making sure that the entire team completed tasks successfully and without delay. |
