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Title Customer Service Project Management
Target Location US-Chicago
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SummaryA self-motivated, excellent decision-maker and persuasive with a record of unprecedented results in raising significant profit structure through sound promotion and incentives. Has demonstrated abilities as an innovative thinker, effective problem-solver and superb leader; adapts quickly to challenges and uses a high level of comprehension to generate acceptable solutions. Displays excellent interpersonal, organizational and communications skills and interacts favorably with management, staff and clients. Proficient and possesses vast knowledge in contracting, training and supervising employees. Has experience in rendering impeccable customer service, resolving crisis, detecting malfunctions and errors, planning marketing strategies and promotions. An above-average writer and seasoned speaker, is committed to the highest levels of professional and personal excellence.Candidate's Name
Proficiencies & HighlightsChange managementFinancial Management SystemsAuditingContract CreationProject ManagementData collection and analysisMarketingResearchStart-up VenturesCustomer SatisfactionCommunity AffairsTeam collaborationAcquisitionAsset ManagementAdaptable to changing prioritiesEducationMorehead State University, Morehead, KYBachelor of Science; Business AdministrationSports Scholarship (Bowling)Professional ExperienceQuadrant Chantilly, Va.Analyst 10/2020-PresentState Department Office of Small Business ProgramReview vendor requests and capability statements in preparation for one-on-one meetings with the Director, Office of Small Business Programs (OSBP).Continue to review and provide input to the OSBP Direct or regarding the OSBP public website for content relevancy, current content.Review Acquisition Plans created by contracting officers Data 2.0 system from a DS-1910 form.Assist with the design, test, and operate in SharePoint platformBytecubed Inc. Arlington, Va.Subcontracting Analyst 08/2015-10/2020DoD Office Small Business ProgramReview vendor requests and capability statements in preparation for one-on-one meetings with the Director, Office of Small Business Programs (OSBP).Continue to review and provide input to the OSBP Direct or regarding the DoD OSBP public website for content relevancy, current content.Review and approve/rejecting subcontract deliverables. Obtain, review, and act upon subcontractor status reports. (SSRs and ISRs) under an individual plan, commercial plan, and CSP test plan.Obtain and report subcontractor costs at the proper levels. Incorporate subcontractor costs into program level on a timely basis.Assisting Contractors Prime/Subcontractors responsibilities regarding subcontracting.Provide (FOIAs) request to the public the right to request access to records from any federal agency.Information Technology Solutions & Consulting, LLC, Falls Church, Va.Procurement Analyst 06/2015-08/2017DHA Office Small Business ProgramReview vendor requests and capability statements in preparation for one-on-one meetings with the Director, Defense Health Agency (DHA) Office of Small Business Programs (OSBP).Continue to review and provide input to the OSBP Direct or regarding the DHA OSBP public website for content relevancy, current for each Contract Operations Division.Research inquiries from vendors regarding the status on small business opportunities via the Contracting Offices, Federal Business Opportunities (FBO).Determine ISRs are being submitted under Individual Subcontracting Plan from the awarding Contract officers. By researching submitted plans in Federal Procurement Data System- Next Generation (FPDS-NG).Continued daily review in eSRS to identify ISRs that are in pending, revise, rejected that needs to be corrected in eSRS.Review Open Requirements Pending Release report and submitted Potentially Small Business Opportunities report.Prepare and provided the OSBP Director with the FY16 DHA Small Business Achievements Report, and Preparing various charts to reflect the DHA SB achievements by socio-economic category for each Contract Operations Division. .Next Tier Concepts, Inc., Vienna, VA 08/2014  06/2015Business AnalystDept of Army, Chief Information Office/G-6Provide enterprise-wide management of user-based licensing to 800K+ customers. Supports allocation and reconciliation of licenses across supported products, and provides enterprise-level reporting of usage and entitlement.Organized and planned alongside software vendors to monitor and ensure compliance with usage rights.Clarified business procedures, improved processes, and aggregate use casesTriumph-Enterprise, Washington D.C. 01/2012  8/2014Client Solutions Project Lead/ Business Analyst (CSPL)U.S. Department of CommerceAssume a leadership role in a cross-functional team charged w/ assessing Client Solutions, Data Analytics, Operations, and Implementation of Web Site and Display Media optimization. Act in a client-facing capacity to lead direction, communications, and outcomes across the teams.Lead client calls and communications including the development of client-facing materials including proposals, presentation deliverables, strategic points of view, status reports, and requirements documents.Coordinate meetings w/ Senior Executive Service (SES) and Program Managers.Official point of contact (POC) between Office of Acquisitions Management (OAM) and its members. Notified agency users of OAM activities such as User Group Calls, meetings, trainings, system enhancements updates, system maintenance and monthly updates.Supported mapping United Nations Standard Products and Services Codes (UNSPSC) into current DOC financial systems providing higher quality data analytics.Conducted Adhoc reporting w/ billing algorithm reporting for OAM.Inventoried, planned, acquired and replaced all OAM IT property and provided input for policy documentation to prevent loss, misuse, or unwarranted accumulation of propertySupported the implementation of the updated Forecasting and Advanced Acquisition Planning system (FAAPS) to DOCs Program ManagersSupported Contracting Officers and Specialist in procurement environment w/ purchase request, and contract awards.Supported DOC-wide Functional Change Control and Data Standardization Board project that standardized acquisition processes for all DOC systems.Resolve customer problems with Global Financial Management System (GFMS)/Momentum and Comprizon.Manage, supervise, perform, or develop policies and procedures for professional work involving procurement. Soliciting, evaluated, negotiated, and awarded contracts with commercial, educational, and nonprofit organizations.Meet Clients mission by effectively accounting for business activities and recording associated financial information, including obligations and costs, performance, financial assets, and other dataMSDS Consultants, LLC., Rosslyn, VA 04/2009  01/2012System Admin, Acquisition Management, Business Operations Development, Special Projects BranchU.S. Department of StateResolve customer problems with Global Financial Management System (GFMS)/Momentum; Ariba; and, the Department of States Federal Procurement Database System (FPDS) contract writing system that includes task management, error resolution and realignments.Used Dun and Bradstreet reporting to guide vendors in bidding on contracts.Utilizing FPDS, submitted reports for myriad queries that came from Office of Investigator, General Accounting Office (GAO), press and other stakeholders. Used Synchronized Pre deployment Operational Tracker (SPOT) as a single, joint enterprise system for the management, tracking, and visibility of contractors being deployed overseas to combat zonesResponsible for maintaining databases containing data from Dun & Bradstreet. Microsoft excel used weekly to create spreadsheets.Manage, supervise, perform, or develop policies and procedures for professional work involving procurement. Soliciting, evaluated, negotiated, and awarded contracts with commercial, educational, and nonprofit organizations, as well as State, local or foreign governments.Analyzed price proposals and accounting systems data, formulating and administering policies and procedures to ensure achievement of Federal socioeconomic goals.Provided technical assistance in the administration and management of funded projects.Coordinated all vendor registration requests, and database entries.Contacted suppliers to resolve discrepancies in invoice amounts, quantity or other terms and conditions.SAIC, Alexandria, VA 09/2007  04/2009Operation AnalystU.S. Defense Logistics AgencyResponsible for acknowledging customers need from PMOs, contractors government employees, System Administrator and Dba, Help Desk. Troubleshooting when problems occur with COTS software, server audits, data transfer Perl scripts, ini files, and patch updates (Oracle, Windows).Created Standard Operating Procedures (SOP) to transfer products and data from NIPRNET (unclassified) to SIPRNET (classified) networks.Open, track, and close tickets using the Remedy on the unclassified and classified sides.Distribute, maintain, and troubleshoot VPN issues, data transfers, Web Methods, Informatica 8.5 and 8.6, Business Objects, BEA CS and UI. CMS services, tectia terminal, Informatica Admin Console, Web Methods Admin Console, UNIX, Front End. GCSS, Asset Visibility training servers and Data Guard. Over 40 workflows have to be running, 24/7 on the Non-Secure Internet Protocol Router Network (NIPERNET) Side and Secure Internet Protocol Network (SIPERNET) Side, SharePoint, Mantis.Create and disable user accounts in Windows 2003 Active Directory, install, supporting, and maintain servers and plan for and respond to service outages and other problems; software and hardware troubleshooting. Constantly on call 24/7 and able to correctly diagnose the issue in a timely manner.CACI, Washington, D.C. 05/2005  07/2007Acquisitions Management Analyst IIU.S. Department of StateProvided IT support to 1800+ government and contractor personnel. Troubleshot customers problem quickly and professionally. Provided Tier 2 support to The Office of the Secretary of Defense (OSD).Standardized Operating Procedures (SOP) for Reserve Affair Help Desk (i.e. Mobile Armor and Blackberry Activation).Created/managed user accounts in Windows 2003 Active Directory. Configured equipment to the customer specifications.Installed clients using best practice configuration management techniques to insure network optimization.Responsible for coordinating single and multiple office moves, assisting with hardware and software upgrades.SAIC, Washington, D.C. 01/2003  05/2005Desktop Support TechnicianU.S. Library of CongressCoordinated a staff of 208 through subordinate managers and served as a troubleshooter to identify and research technical problems using a spectrum of techniques; monitored and documented related problems to assure an expedient resolve to avoid extended downtime.Scrutinized and tested all hardware and software related to LAN; assisted with orientation and rendered guidance to end-users on utilizing LAN applications and simplified procedures through reconfiguration and reinstallation of workstations.Updated and conveyed remedy tags to appropriate System Administrator for final approval of work performed; provided overall security reviews on all computer systems and components to avoid major PC-related glitches.MIL Corp, Washington, D.C. 05/2001  01/2003Desktop Support TechnicianU.S. Department of CommerceProvided technical assistance and desktop support to over 3,000 end-users using a variety of software that included GroupWise Mail (Proxy) and Lotus NotesR4/5.0/6.52.Investigated broad array of problems necessitating use of several software programs (listed in below sections)As team lead, created local user accounts on Windows 2000, imaged workstations on the W/2000 OS connected to the RIS server by cloning; simultaneously configured Dell, HP Vectors and Optiplex PHONE NUMBER AVAILABLEReceived authority and oversight to reset passwords in secure/unsecure environments, connected network and a wide variety of peripherals. Received commendation for responding quickly and expertly to a spectrum of malfunctions and network errors conveyed to the Help Desk.CERTIFICATIONS / OTHERTechnical Familiarity MS Office  Networking  Windows OSSynchronized Pre-deployment Operational Tracker (SPOT) Federal Procurement Data System - Next Generation (FPDS-NG) Ariba  C. Suite  Symantec  Zycus  eSRS Adobe  Dream Weaver  Word Perfect  Flashpoint and Cable Reader FOIA  eSRS  PD2

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