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Title Network Engineer Customer Service
Target Location US-MD-Gambrills
Email Available with paid plan
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Candidate's Name  IIIVeteran Network/Telecommunications Professional with Top Secret ClearancePHONE NUMBER AVAILABLE EMAIL AVAILABLEDate available to begin work: ImmediatelySUMMARY STATEMENTI am an accomplished U.S. Air Force veteran and network/telecommunications professional with an extensive 30-year track record in high-prole roles as both a Network Technician and Network Engineer. My career has been marked by a commitment to delivering exemplary customer service and collaborating closely with senior engineers to develop cutting-edge network infrastructures that align precisely with client needs. My strengths encompass robust analytical and troubleshooting skills, a proven ability to eciently execute complex projects, and a track record of thriving within collaborative team environments. My unwavering dedication to technical excellence has consistently driven success in the network and telecommunications industries. PROFESSIONAL SKILLSNetworks: Procient in 10/100/1000 Megabit Fiber Optic and Ethernet infrastructures. Switches/Routers: Experienced with a wide range of network equipment, including: Avaya: SR2330 Router, Avaya 2526, 4450, 4550, 4850 Series Switches Avaya G430/G450 Gateways Avaya J179 and 9408 Series Phones Cisco: AS1000, 7500, 4000, 2900 Series Routers; Cisco Catalyst Series Switches Aironet: PHONE NUMBER AVAILABLE Series Wireless Access Points Operating Systems: Procient in managing and conguring: Cisco IOS Juniper IOSCERTIFICATIONS/TRAINING Juniper Networks, Switch Conguration Training, 2008 Gigawave Technologies, Cisco Wireless LAN Fundamentals and Site Survey, 2006 Gigawave Technologies, Cisco Wireless LAN Security, 2006 Siecor Engineering Services, Fiber Optic Certication, 1997, 1995, 1991 PROFESSIONAL WORK EXPERIENCEUnied Communications Specialist, November 2023  May 2024 TYTO ATHENE, Washington, DCFederal Contractor to Federal Bureau of Investigation (FBI) Complete maintenance of unied communications hardware and network. Install gateway equipment and ensure working order. Ensure compliance with objectives, organizational policies, procedures, and standards. Data Information Specialist, January 2019 - November 2022 QBASE/TYTO ATHENE, Washington, DCFederal Contractor to United States Secret Service Prociently install, meculously monitor, and expertly maintain a diverse array of Avaya network switching and router equipment. Swiftly analyze and resolve network hardware and software issues with precision and timeliness. Diligently create and update comprehensive documentation pertaining to network conguration, mapping, processes, and service records. Function as a dependable source of backup support across various functions, encompassing systems administration, virtualization, storage, and telephony services. Contribute actively to the implementation, maintenance, and vigilant monitoring of the Avaya Notication System, ensuring seamless communication for USSS personnel. Demonstrate unwavering commitment by participating in after-hours on-call rotations as required, ensuring uninterrupted network operations.Information Management Specialist, June 2012  March 2018 Science Applications International Corporation (SAIC), Beltsville, MD Federal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center Managed the maintenance and servicing of all Wide Area Network (WAN) communication devices at NASA/GSFC and remote locations, ensuring uninterrupted connectivity. Prociently installed and maintained an array of essential network components, including Firewalls, Routers, Switches, and Servers. Additionally: Successfully installed and troubleshooted Voice, Video, and Data circuits, optimizing communication capabilities. Ensured the seamless operation of Video/Audio Conferencing Systems through expert installation and ongoing maintenance. Exhibited dedication by oering after-hours support for critical high-prole system outages and repairs, minimizing down time and disruptions.Network Engineer, March 2006  May 2012Science Applications International Corporation (SAIC), Beltsville, MD Federal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center In the role of Network Engineer at NASA/Goddard Space Flight Center, I assumed responsibility for overseeing more than 160 Telecommunications Infrastructure Closets spread across over 50 buildings. My primary dues encompassed: Prociently installing, conguring, and troubleshooting CISCO Network hubs, switches, and routers, ensuring seamless network connectivity. Expertly troubleshoot LAN circuits tailored to meet the needs of government customers, guaranteeing optimal performance. Managed and maintained router access lists for the Network Security group, enhancing network security and data integrity. Demonstrated an initiative-taking approach by promptly responding to and resolving Remedy Help Desk Tickets, minimizing network disruptions and down time.Data Communications Engineer II, February 2004  February 2006 Raytheon Technical Services, Beltsville, MDFederal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center Oversaw the management and upkeep of Goddard Space Flight Center's Local Area Network (LAN) and Wireless infrastructures across all center buildings. Key responsibilities included: Expertly installing and conguring Cisco and Juniper switches with Virtual LAN and Trunking settings to cater to specic customer requirements. Conducting wireless site surveys and deploying Cisco Wireless Access Points to establish and maintain the new wireless infrastructure at Goddard Space Flight Center. Demonstrated prociency in managing and sustaining the GSFC customer Firewall, ensuring network security and reliability. EDUCATIONAssociate of Arts in Electronic Engineering Technology Anne Arundel Community College - Arnold, MarylandMILITARY SERVICEUnited States Air Force - Jet Engine Mechanic October 1978 - September 1982 Honorable Discharge with the rank of E-4

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