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Location: Indianapolis, IN Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEExperienced professional with over 12 years in executive administrative support. Skilled in managing administrative tasks, coordinating event logistics, organization, support skills, and providing comprehensive support to senior staff. EDUCATIONBachelor of Science Degree in Industrial Organizational Psychology Purdue Global University Conferred October 2025Associate of Science Degree in Business Indiana Wesleyan University Earned 2013EXPERIENCEAdministrative Assistant Mayo Clinic RemoteJune 2024 Present Works closely and collaboratively with various leadership committees providing administrative support such as agenda preparation, minutes review, and projects- Equity, Diversity & Inclusion Manage outlook calendaring and maintaining Outlook shared inboxes Executive Administrative Assistant S Group LLC Remote April 2024 - Present Conduct relative research and report findings Oversee accounts payable and receivable and bank reconciliation Manage administrative tasks: scanning, digital filing, calendaring, and travel scheduling Overseeing human resources: compliance, strategic planning, compensation & benefits, training and development, employee relationsPublic Affairs Administrative Assistant Indiana State Teachers Association Indianapolis, IN February 2022 September 2023 Prepared comprehensive meeting materials, including agendas and minutes, and designed informative newsletters to support organizational communication efforts Managed event logistics, ensuring the successful coordination and execution of workshops and conferences Conducted thorough research and compiled critical data for the development of reports and presentations, enhancing the decision-making process for directors and organizers UniServ Assistant Indiana State Teachers Association Indianapolis, IN September 2017 February 2022 Managed administrative duties, such as fielding phone inquiries and maintaining inventory, to support the seamless running of office functions Provided comprehensive support to senior staff, contributing to the organization and execution of school events and the preparation of reports and documentation Enhanced communication channels among parents, teachers, and staff through diligent coordination and facilitationOffice Administrator Phalen Leadership Academies Indianapolis, IN September 2016 September 2017 Managed event logistics, overseeing the setup of venues and ensuring the successful execution of educational functions Maintained accurate records, including reports, documents, and forms, to support administrative efficiency Enhanced communication channels, facilitating effective information flow among parents, educators, and administrative personnelAgency Claims Customer Care Associate Liberty Mutual Indianapolis, IN July 2015 September 2016 Delivered high-quality customer service, promptly addressing inquiries and claims-related questions, while guiding policyholders through their coverage and claims procedures Accurately documented customer interactions, claims information, and maintained detailed records within the agencys database, ensuring data integrity Resolved claims and policy discrepancies, adhering to company policies and industry regulations, and upheld legal standards throughout claims processesCustomer Service Representative I WebMD Services, Inc Indianapolis, IN November 2013 July 2015 Addressed customer inquiries and resolved issues efficiently Provide knowledgeable assistance and support for WebMD Services online health information and tools Maintain high satisfaction ratings and adhere to company protocols Executive Administrative Assistant New Life Development Indianapolis, IN April 2012 September 2013 Managed comprehensive administrative tasks, including scheduling, correspondence, and document preparation Support executive operations ensuring office functionality and effective communication channels SKILLS Microsoft Office & Google Office proficient ZOOM, Google Meet, and Teams proficient Organization & Prioritization Critical Thinking and Problem-Solving Data Management Discretion with Confidential Information Salesforce, VAN, and CISION proficient Travel Coordination and MeetingFacilitation Rapid and Adaptive Solutions-Oriented Interpersonal Competencies Research and Analysis Attention to Detail |