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Candidate's Name
Burke, Virginia Street Address
E-mail: EMAIL AVAILABLEPHONE NUMBER AVAILABLE (Cell)PROFESSIONAL SUMMARYDedicated professional with experience in real estate settlements seeking to leverage strong customer satisfaction and problem-solving skills as a Remote Customer Service Representative. Highly organized with compassionate interpersonal skills. SKILLLSBilingual, English/SpanishProficient computer skillsProficient typing skillsPatientEnthusiasticProcess improvementFriendly and professional phone etiquetteExcellent written and verbal communication skillsExcellent communication skills  articulate and well spokenFlexibleAccurate and detailedWork well under pressureEMPLOYMENT HISTORYSettlement Officer/Marketing 6/2019  8/2024Metropolitan Title, LLCOffice and Remote Closer in Virginia and Maryland. Successfully collaborating with team membersat all levels within the organization. Increasedbusiness in both Maryland and Virginia. Improvethe client experience to increase retention through rapid resolution of any customer concerns.Conduct closings in Spanish if requested.Coordinate travel times and locations for remote closings. Improved Title Insurance Policy procedures. Assist in end of the month post-closing paperwork.Settlement OfficerBay County Settlements, Inc. 3/2016  5/2019Open contracts, order title search, clear title.Produce commitment from title search and policy after recordation. Assisted in keeping Title Insurance policies on schedule. Assisted answering phone calls and resolved customer issues. Independent ContractorConduct settlements for various title companies in Northern VA. 3/2010  2/2016 Also assisted title companies when an employee would be on vacation or out sick with the phones or processing. End of the month post-closing assistance. Assist underwriter with closing out defalcated title company files. EDUCATION AND ORGANIZATIONSNorthern Virginia Community College, Alexandria, VAA.S.S. in ParalegalNAHREP  National Association of Hispanic Real Estate Professionals NVCC Annandale, VA