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Candidate's Name
Coopersville, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStrong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled in working under pressure and adapting to new situations and challenges to positively impact company success.Work ExperienceCorporate Sales ManagerRed Wing Shoes-Grandville, MIMarch 2024 to Present Consistently exceeded sales targets by XX% for the past XX years, resulting in annual revenue growth of XX% Developed and maintained strong relationships with key clients, resulting in a client retention rate of XX% Identified new business opportunities through market research and cold calling, leading to a XX% increase in customer base Negotiated contracts and pricing agreements with clients, resulting in an average deal size increase of XX% Managed a pipeline of prospects, consistently following up on leads and converting them into paying customersOffice AdministratorPro finish Powder coating-Wyoming, MIJanuary 2023 to April 2024 Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings Maintained office supplies inventory by checking stock levels and placing orders as needed Assisted in the preparation of reports, presentations, and correspondence for senior management Scheduled appointments and maintained calendars for multiple team members Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions Handled confidential information with utmost discretion and ensured compliance with data protection policies Managed office equipment maintenance contracts to ensure smooth operations at all times Responded promptly to customer inquiries or complaints via email or phone call in a professional manner Coordinated logistics for client meetings including booking conference rooms, ordering catering services when necessary Served as point person for maintenance issues (e.g., malfunctioning copier, leaky faucet) ensuring prompt resolution Tracked inventory of office supplies and ordered new materials as needed Managed office calendar, scheduling appointments and meetings for staff members Assisted with onboarding of new employees; prepared necessary paperwork and facilitated orientation processJewelry Design ApprenticeCraft Revival Jewelers-Grand Rapids, MIJanuary 2022 to February 2023Met with clients throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.Constructed preliminary models using 3D printing.Sized, and selected individual gemstones to fit new and existing pieces. Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity. Returned older pieces to lustrous shine by cleaning, polishing and electroplating, while also checking for necessary repairs.Dispatch ManagerAmiko Transport LLC-Allendale, MIJanuary 2018 to November 2022Facilitated communications between customers and field personnel to answer questions, resolve concerns, and create efficient delivery routes.Built strong relationships with brokers, ensuring best rate is received on loads. Answered 50-100 calls and emails per day.Tracked and monitored vehicle performance and maintenance for up to 25 drivers at once. Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel.Utilized dispatch software to document customer orders, deliveries and receipts. Evaluated current operational processes to help develop, implement and improve practices. Communicated with warehouse staff to facilitate proper loading and unloading of orders. Recruited, interviewed and selected employees in compliance with hiring practices and recommended personnel for promotion, demotion or reclassification to meet staffing requirements. General ManagerBrenda Sue's Tattoos And Art Gallery-Grand Rapids, MI September 2015 to October 2022Recruited, hired, and trained team members to maintain high productivity. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Resolved customer issues with timely and professional resolutions. Managed 10-15 employees by supervising daily tasks. Forecasted and managed budgets to boost cost-effectiveness and profitability. Scheduled employees for shifts, considering customer traffic and employee strengths. Managed supply purchasing, sales, marketing and customer account operations efficiently. Promoted business via social media to generate leads and maximize brand identity while increasing revenue.EducationHigh School DiplomaCarriage House Academy - Swartz Creek, MISkills Leadership Critical ThinkingCustomer Service Expert Google SuiteProject Management Microsoft Office 365Data Analysis Video meeting softwareDesign Social Media