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Click here or scroll down to respond to this candidateCandidate's Name
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Phone: PHONE NUMBER AVAILABLE, Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS PROFILESelf-motivated individual with ability to set priorities and meet deadlines.Excellent organizational, leadership, and team skills.Committed to delivering high quality results no matter the task. Maintains very high standards and focuses on making things happen.Proven abilities in customer retention with a focus on recognizing customers needs and providing solutions.Track record of assisting in the design and implementation of reporting procedures that reduce labor costs.Expertise in resolving escalated issues with internal and external customers.Committed to providing top-notch job performance.Extensive Knowledge of warehousing/Inventory control, including OSHA Certification for all industrial lift trucks.EMPLOYMENT HISTORYSubcontractor- Inside/outside Sales, Fusion 2.0 North American Business Solutions April 2015-March 2016Binghamton, NYNew client prospecting.Sell and upsell credit card processing equipment.Manage client accounts.Provide customer service and tech support for new and existing clientsPrepare service quotes for potential clients.Subject Matter Expert/Sales, Modern Marketing Concepts November 2012-September 2014Kirkwood, NYDaily information prospecting of new and establish customers.Sell and cross sell various products to both residential and commercial customersProvide excellent customer service to insure complete customer satisfaction.Train and mentor new CSRs to perform all duties required by MMC clients.Maintain above average quality scores.Monitor customer accountProcess & Scripting development for new clients.Customer Service Representative/Sales, Synergy SolutionsNovember 2010-September 2011Johnson City, NYQuickly and effectively solve customer challengesProvide top-notch service to both internal and external customers through sales and customer serviceMaintain high average on sales quotas & quality scores on all phone monitorsRecognized for ability to quickly establish rapport with customers, up-sell productsExpert in customer care/communications, problem solving, relationship buildingEnhance customer-satisfaction by ensuring a high degree of accuracyCustomer Service Admin, MicroDyne Outsourcing, Inc.March 2009- January 2010Kirkwood, NYInterface with customers to identify needs, respond to concerns and field questions concerning billing and service provisions.Alleviate delicate situations with professionalism and sensitivity.Achieves average of 92% quality score on all phone monitorsReceived numerous accolades from customers and management for providing excellent service and tactfully resolving sensitive issues.Dramatically enhanced customer-satisfaction ratings by expediting all issues and ensuring a high degree of accuracy.Outstanding track record of positive customer feedback.EDUCATION:Bronx Community College, Bronx, New York University Heights High School, Bronx, New YorkBusiness Reference:Gene Carlin-Modern MarketingPHONE NUMBER AVAILABLEThomas Chernis-Synergy Solutions-PHONE NUMBER AVAILABLELatiese Spivey- MicroDyne Outsourcing, Inc.PHONE NUMBER AVAILABLEEmployer Contact Information:Fusion 2.0: PHONE NUMBER AVAILABLEModern Marketing Solutions: PHONE NUMBER AVAILABLESynergy Solutions: PHONE NUMBER AVAILABLEMicroDyne Outsourcing, Inc.: PHONE NUMBER AVAILABLEPersonal References:Rich Dorsonia-PHONE NUMBER AVAILABLECatherine White - PHONE NUMBER AVAILABLE/pre> |
