Candidate Information Name Available: Register for Free Title Help Desk Active Directory Target Location US-GA-Duluth Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEIT System ManagerHighly motivated and energetic professional with extensive experience in supporting and managing installations of computer hardware and software for an international company while supporting 1,200 users.Key CompetenciesOracle Implementation/AuditsMicrosoft ApplicationsActive Directory Implementation/AuditsWireless and VPN connectivity/Duo ConnectionMicrosoft Azure Implementation/AuditsWindows Support 11 and 10Professional HighlightsOmnimax International, LLC Peachtree Corners, GAIT Help Desk Manager May 2010  June 2024Designed, developed, supported and maintained the companys systems infrastructures, including the implementation and design of hardware and software. Performed required updates to system related installations.Participated in the implementation of new infrastructure solutions.Coordinated with other IT teams to escalate and resolve complex issues.Maintained knowledge base support documentation for common issues and solutions.Provided user training on software and hardware systems.Managed inventory of IT equipment for end-users over twelve manufacturing facilities in the U.S and Canada.Managed daily helpdesk operations to ensure timely resolutions to end-users. The average number of requests and resolutions were over 2,500 monthly.Supported Oracle applications and hardware equipment.Troubleshot and resolved infrastructure, VPN, WAN, LAN, Telecommunications, Cabling, DNS and Network issues.Managed Active Directory, O365 ERP system setups.Imaged and repaired desktops and laptops.Vanity Fair Intimates, Alpharetta, GAIT Analyst January 1993  January 2010Provided helpdesk support for 250 employees over multiple locations.Imaged and repaired desktops and laptops.Provided training to new users on software and hardware systems.Promoted three times over tenure at Vanity Fair. From Stock handler to Computer Operator to IT Analyst.EducationAlabama Southern Community College, Monroeville, AL  Accounting Major - September 1990 - December 1992