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COURTNEYCALBERTStreet Address  EMAIL AVAILABLEMobile PHONE NUMBER AVAILABLESKILLSUMMARYCertifications:Cert ID: Foundations 2007 portables (698), Foundations 2008 portables (781), Foundations 2008 desktops (783), DCSE Foundations 2010 Portables (2003), DCSE Foundations 2010 Desktops (3016)Cert ID: 116, 903, 908, 787, 834, 907, 883, 792, 873, 874, 826, 824, 814, 815, 830, 892, 905, 888, 884, 890, 836, 523, 577, 802, 709A+: Cert ID: 220-602 (COMPPHONE NUMBER AVAILABLE3CX Voip BasicLion Guard Basic, Auvik BasicSkills:File server managementActive Directory Management:Desktop SupportDeployments & Migrations:SCCMOffice 365 Intune SharePoint / OneDriveVirtual Desktops:VMWare ESXiHyper-V3CX VoipPROFESSIONALEXPERIENCECertified CIO Baltimore, MD 02/2022  Present Helpdesk Engineer / Project Engineer /System AdministrationSupervise deployment and migration of new IaaS and SaaS systems as well as design and build new on-premises or cloud server-based deployments. Implement complex network architecture, including hardware stacks and standard networks using SonicWall and Unifi network equipment. Deliver training to internal staff and external end users for new systems and standards. Perform VoIP/3CX phone system installation and maintenance as well as maintain vendor relations, co-managed IT, and management of customer expectations.Helpdesk duties included:Basic and advanced troubleshooting, ADUC / AAD management, DNS management (Via server or DNS Filter), Office 365 user and device management, File / Print server administration, Terminal Server administration, Active Directory Server administration, Etc.Project included:SharePoint MigrationsTransitions from On-Prem systems to Azure Cloud systemsBuilding new Hyper-V physical servers / and Virtual machinesDecommissioning of On-Prem serversApplication server setupsBasic SonicWall setupsUnifi network setups (UCK, UDM, UAP, and Switches)New Client OnboardingWorkstation and Voip phone setupsTools Used:Office 365 Admin Portal, ConnectWise - (Control, Connect, Screen Connect), Auvik, DNS Filter,LionGuard, Threat Locker, Auvik, Pax8Improve Your I.T. (Managed CIO) Perry Hall, MD 10/2016  06/2017 Systems Administration As a systems Administrator, I was responsible for monitoring Bit Defender (AV), and Crash Plan (Backups) across multiple networks from a remote location. I was also responsible for trouble shooting and maintaining various Sonic Wall, and PFSence firewall and VPN issues, troubleshooting various desktop issues as well as server (Primarily QuickBooks) issues by using ScreenConnect to remotely connect to remote client servers, as well as creating and maintaining accounts in O365. I analyzed and performed repairs related to Mac systems, operating issues, and their peripherals, installed, configured, and fixed macOS issues and interacted with users and guided them on queries and issues related to hardware and software.Apex Systems  Element Fleet Financial (Contractor) Sparks Glenco, MD 04/2016  10/2016 Deskside Support / SCCM Administration As a Deskside support technician, my primarily responsibilities were fixing and maintaining the desktop computing environment used by employees at Element Fleet Financial. I also provide remote assistance through the telephone and Internet to guide end users who need to troubleshoot their computers. I was also part of the SCCM Administration team, responsible for creating User and Hardware collections, Software packages, Queries, Application packaging using AdminStudio, and general maintenance (Maintaining DP,MP, and Site servers. I was also responsible for print server administration, and basic printer support.Silver Scorpion Solutions Baltimore, MD. 11/2013  10/2015 IT Manager Silver Scorpion Solutions is a family-based business. As part owner I am responsible for all IT related issues. I am responsible for maintaining all servers and network connections, as well as all internet connections at all sites across America. I keep all servers and Kiosk up to date with all patches for OS, AV, and software. I am responsible for all outsourcing of IT related issues for all remote sites.Halkey Roberts CorporationSaint Petersburg, FL. 11/2012  10/2013 Server Administrator As a server administrator I was responsible for managing the SCCM, Domain, DNS, DHCP, Print, File servers, VM servers, and light AS/400 Support. I also deployed desktops and servers and performed end user desktop and software support.EDUCATIONIvy Tech Community College 2008  2012  BS in Computer Information Technology