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SummaryDynamic and results-oriented Technical Customer Support Specialist with extensive experience in providing exceptional technical support and customer service across various industries, including technology, healthcare, and retail. Proven track record of resolving complex technical issues, enhancing customer satisfaction, and streamlining operational processes. Skilled in technical troubleshooting, customer relationship management, and team leadership. Adept at leveraging technical expertise to deliver solutions that meet customer needs and drive business success. ExperienceSwipejobs Belvidere, ILDispatcher 07/2024 - 09/20243 month Temp Assignment: Assisted in Logistics dispatching truck drivers and assisting with inbound and outbound truck loads. Data Entry, Customer Service.Candidate's Name
Sales 02/2024 - 07/2024Temporary position only: Worked for an aquatics company doing sales and getting leads for sales. Concentrix Corp. RemoteTechnical Customer Support 06/2021 - 07/2023(2 years) Provided Technical support to Apple Customers on their macs, iphones, ipads, watches, apple tv and other apple devices as well as directing questions to appropriate company personnel Speedway Cafe at SPEEDWAY INC Hampshire ILShift Lead 07/2018 - 07/2020(2 years) Customer service, management duties, filled in at register on gas side as needed. CVS CAREMARK Mt. Prospect ILPSR (pharmacy Service Representative) 10/2016 - 03/2017(6 months) Temp position) In bound calls from patients with enrollment issues, assisted in sending out medications to patients, setting up shipments and payment arrangements. DIAMOND HOME SERVICE Chicago, ILTelemarketer 05/2016 - 10/2016(6 months) Seasonal Position Scheduling appointments to have homeowners get estimates for work done on home. GENERAL DENTISTRY Dr. George Milanez Chicago, IL Dental Assistant Office Manager 12/2012 - 10/2015(3 years) Scheduling Patients, Answering Phones, Handling all facets of claims with Insurance companies, Rinsing and Sterilizing instruments for dentist, Setting up exam rooms for patient procedures, assuring all exam rooms and reception area are always nice an clean, reinstating patients, checking all dental solutions and keeping track of any supplies that must be ordered, data entry of insurance claims into EZ DENTAL program, miscellaneous marketing for the Doctor and maintaining appointment book.USA MORTGAGE Chicago, ILTelemarketer 09/2011 - 10/2012(1 year) Outbound telemarketing calls, Customer Service, Data Entry. THE TELEMARKETING COMPANY Chicago, ILTelemarketer 01/2008 - 10/2009(2 years)Outbound inbound telemarketing calls, Customer Service, Data Entry. SkillsTina HaddenPHONE NUMBER AVAILABLE EMAIL AVAILABLE Belvidere, IL Microsoft Office Suite, Customer service, Time management, Food service, Communication skills, Restaurant experience, Computer literacy, Documentation review, Leadership, Guest services, Microsoft word, Microsoft excel, Pharmacy Service, Appointment Scheduling, Insurance Claims Management, Sterilization Procedures, Supply Management, Data Entry, EZ Dental Software, Problem ResolutionEducationNortheastern Illinois University Chicago, ILBusiness Administration 12/1994MOREHEAD STATE UNIVERSITY Morehead KYBusiness Administration 12/1990NORTHEASTERN ILLINOIS UNIVERSITYBusiness AdministrationCertificatesDriver's License