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Title Associate Customer Service Representative
Target Location US-MD-Hanover
Email Available with paid plan
Phone Available with paid plan
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                                                   Candidate's Name
                                               Catonsville, Maryland Street Address
                                       PHONE NUMBER AVAILABLE   EMAIL AVAILABLE

EDUCATION
University of Maryland Baltimore County                                                   Bachelor of Science in Chemistry
Graduation Date: May Street Address

WORK EXPERIENCE
Baltimore City Public School                                                                       September 2022- June 2024
Teacher                                                                                         40 hours per week, Full-Time
      Taught abstract concepts and lab skills to 150 students with various strategies to improve classroom engagement
      Engaged in an interdisciplinary team that collaboratively researched, designed, and implemented engaging lessons and
        labs for an interdisciplinary chemistry and physics project for more than 300 students at a nationally recognized IB
        STEM program.
      Provided support for students  needs and challenges through office hours, in-class conferences, network outreach, and
        resource referrals.
      Executed parent-teacher conversations with several parents through various communication methods, including email,
        text, and phone calls.

University of Maryland Baltimore County                                                               June 2018- August 2019
Biochemistry Lab Technician Assistance                                                          30 hours per week, Part-Time
      Performed and assisted with more than 15 samples for liquid pipetting in a chemical fume hood daily.
      Recorded more than 100 laboratory materials, data, analysis, and operation daily with detail.
      Increased data entry accuracy by 7% by resolving inconsistencies in information and then compiling data into a
        specified format for entry.
      Demonstrated and verbally instructed good laboratory practice to interns to maximize safety with a 100% success rate.
Johns Hopkins Whiting School of Engineering                                                              July 2017- May 2018
Research Intern                                                                                 30 hours per week, Part-Time
      Collaborated with a team of five to optimize the structure for the stimulation utilizing Matlab.
      Stimulated photon electronic intercoupling.
      Created research poster using JHU poster guidelines.
      Presented the research poster at a conference to more than 50 audiences.

LEADERSHIP EXPERIENCE
Baltimore City Public School                                                                         March 2023- May 2024
Tennis Coach                                                                                    10 hours per week, Part-Time
      Led the team to earn more than 15 district and regional titles.
      Developed strategic initiatives on a holistic approach to the team member selection process to foster a culture of
        excellence and diversity.
      Facilitated effective communication between coaches, student-athletes, and captains on GroupMe.
      Researched and designed various practice drills for 30 student-athletes at different stages.
      Assisted and engaged more than 150 student-athletes in inter-scholarly competitions.
UMBC                                                                                             September 2020- May 2022
Tennis Club Sports Executive                                                                  5-10 hours per week, Part-Time
      Involved in participating, organizing, or managing over 30 club events, including internal and external tournaments,
        social gatherings, and volunteer activities.
      Collaborated with four other club executives to develop and implement strategies for a positive club culture to
        increase membership and engagement.
      Facilitated communication between club members and administration to ensure smooth operation and club activities.

SKILLS AND ABILITIES
Program Experience: Microsoft Office, Slack, Zoom, LinkedIn, Dropbox, DocuSign, GroupMe
Skills: Interpersonal, Effective Communication, Leadership, Strong Problem-Solving, Time Management, Adaptability,
Organization, Polymer, Inorganic, Data Analysis, Data Entry, Catalysis, Chemical Analysis, GLP, Organic Synthesis
Language: Chinese (native speaker), English (fluent)

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