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Candidate's Name
Smithsburg, MD Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE



Work Experience

Administrative/Clerical
UPS-Hagerstown, MD
July 2001 to August 2024

  Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring
customer satisfaction
  Maintained a high level of product knowledge to effectively assist customers with their questions and
concerns
  Resolved customer complaints in a professional manner, finding appropriate solutions to ensure
customer loyalty
  Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions
for customers
  Developed strong relationships with key clients through regular communication and personalized
support
  Trained new team members on company policies, procedures, and best practices for delivering
excellent customer service


Education

Some college in Medical Technology , phlebotomy
Online - Hagerstown, MD
August 2024 to October 2024


Skills
  Microsoft Outlook
  Time Management
  Office Administration
  Phone Etiquette
  Clerical Experience
  Administrative Experience
  Medical Terminology
  Phlebotomy
  Venipuncture
  Patient Care
Certifications and Licenses

Certified Phlebotomy Technician
October 2024 to Present