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VALERIEMICALIZIOWaterport, USAPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMedical ReceptionistOak Orchard Albion, United StatesMarch 2023 - April 2024Reconciled co-payment charges and maintained accurate records.Photocopied, faxed and filed patients records practicing confidentiality measures.Helped patients by telephone and in-person to resolve various billing and scheduling issues.Classified patient information correctly for billing and medical staff.Customer Service ExecutiveSuburban Propane Chili, United StatesDecember 2020 - September 2021Sought opportunities for account growth and new business, attended industry conventions and networked with service leaders.Identified areas of deficiency and implemented retention strategies to mitigate issues.Assessed customer needs using extensive strategic reviews of account data and summary reports.Negotiated contracts and renewals for newly developed and existing accounts.401K SpecialistPaychex Henrietta, United StatesOctober 2017 - April 2020Processed participant enrollment, contribution changes, and distribution requests accurately and efficiently.Implemented improvements to existing processes, enhancing efficiency and accuracy in plan administration.Maintained up-to-date knowledge of industry trends through participation in professional development opportunities.Prepared detailed reports on participant account activity and contributions for management review.Ensured compliance with all federal regulations governing 401k plans.EDUCATIONBusinessEast Ridge High School, IrondiquiotJune 1999SKILLSReferral VerificationPayment CollectionMedical ChartingBilling supportMedical TerminologyLANGUAGEEnglish aspose_nerdinfographic_0_4.5Proficient (C2)PROFESSIONAL SUMMARYSkilled administrative professional with strong knowledge of medical office operations. Handles billing and insurance requirements, leveraging training in coding and medical terminology. Quick-learning and ambitious professional with expert-level proficiency in [Software].