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Click here or scroll down to respond to this candidateCandidate's Name
Riverview, Florida Street Address PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE EMAIL AVAILABLESolutions-focused professional with over 29 years of experience in the financial industry with expertise in project management, human centered stakeholder management and organizational leadership, consensus building and data quality. Ability to manage multiple projects across numerous streams with efficiency and prioritize work as needed to ensure delivery with quality and integrity. Pragmatic approach to problem solving and advising others on best practices to achieve success. Logistics and technical expertise. Twenty-year Navy Veteran.Areas of Expertise:Project ManagementData Quality AssuranceOrganizational LeadershipGap AssessmentAgile MethodologyProblem Solving & Efficiency ManagementAnalytics & ReportingEscalationsLogisticsStakeholder Management & CommunicationsRisk Assessment & MitigationTraining Program Development & CoachingProfessional ExperienceUSAA, Tampa, FLInsurance Professional 1 2017 PresentManage Property & Casualty member experience by handling an average of 300 inbound and outbound calls and emails to address and resolve member concerns.Identify and assess member needs to consistently provide complete and accurate guidance, solutions and diagnose gaps to enable appropriate insurance products and services offering.Manage escalations and advise and coach team members on optimal solutions.Maintain documentation to ensure audit and retention requirements.Implement tools and technology across numerous channels and programs.Ensure data quality integrity.Assure risks are identified, documented, escalated in compliance with policies and procedures.Military lifestyle subject matter expert.Maintain required Property & Casualty license and state registrations.Career Source Tampa Bay, Tampa, FLCareer Counselor 2015 2017Data collection, input, and update of all progress in appropriate tracking system to determine eligibility for incentives and other programs.Applied expert level knowledge of computers and computer applications to enable career advisory provisioning.Followed detailed procedures and make decisions based on program guidelines and requirements.U.S. Navy, Key West, FLCareer Counselor/Program Advisor 2010 2014Advised and assisted large organizations in developing and implementing an HR drug and alcohol abuse program.Performed advanced, diversified, and confidential administrative duties requiring prompt and efficient customer service and project delivery.Conducted one-on-one counseling and group workshops applicable to program eligibility, personal goal development, and plan implementation.Managed numerous personal training accounts, inputting data, updating records, and providing progress reports and analytics.Candidate's Name EMAIL AVAILABLE Page TwoU.S. Navy, GuamU Boat Platoon Leader/Assistant Mission Commander 2008 2010Supervised, trained, and provided logistical planning and support for a 15-man expeditionary security boat platoon.Conduced security operations of ships, planes, helicopters, and land-based camps with crews ranging from 5 to 80 members.Subject matter expert in security training; hand-picked to travel to foreign countries and other U.S. Military commands to conduct security training.Created the first Junior Monster Mash program for families and their children from surrounding areas to become involved with the Mobile Expeditionary Security Squadron 7; a successful program that has continued every year since its inception.U.S. Navy, ItalyAssistant Communities Activities Director 2005 2008Managed five military and three civilian personnel in the daily operations of four divisions.Created and populated equipment tracking database that ensured a smooth transition from old facilities to a new $30 million dollar facility ahead of schedule.Led six military personnel, managing scheduling and port operation evolutions between 6th fleet, Italian husbanding agents, Italian vendors and U.S. and Italian military personnel.Coordinated equipment support challenges between the office of morale, welfare, and recreation, department of public works, and local and foreign companies for seven facilities, a gym and two swimming pools.Submitted and tracked over 300 building warranty issues.Professionally liaised between U.S. Military, Italian Military, civilians, and local contract workers to ensure that both military and civilian laws were met.Utilized over 250 hours identifying and correcting various systems.Utilized and handled secure and sensitive information with zero discrepancies.Education / Professional DevelopmentCertified Associate in Project Management Certification, In ProgressDesignated Project Manager, University of South Florida, 2022Leading Projects Through Execution, University of South Florida, 2022Agile Project Management, University of South Florida 2022Project Management Certification, University of South Florida, 2022Bachelors Degree in Information Technology, Strayer University, 2019Minor in Cybersecurity Network System Administrator, Strayer University, 2019Florida Workforce Professional Certification Tier 1, 2015 |
