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Click here or scroll down to respond to this candidateSummary of QualificationsDedicated and results-oriented Customer Service/Human Resources management professional, with a proven record of implementing and managing programs to maximize productivity, employee morale and operational efficiency for companies across a broad range of industries. Demonstrated ability to identify research and introduce cost-efficient benefits plans that offer enhanced coverage for personnel. Employ excellent communication and interpersonal skills to effectively resolve issues, reduce tensions and guide work force to successfully achieve company goals. Proficient using Microsoft Word, Excel and Outlook as well as ADP HR Perspective, e-Time and People-Trak specialized software.Professional ExperienceCostco Travel, Issaquah, WA Aug 2008-Oct 2013Book travel for members, land & Cruise reservations. Accept payments, change reservations as requested by members. Using 4 different systems to book travel and to check reservations & details of reservations.MONEYTREE, INC., Seattle, WA Sept 2007- May 2008Leaves & Benefit Specialist Responsible for tracking all leaves for 1500 employees in 5 states, CO, CA, ID, WA NV. Administered Workers Comp for all 5 states, helped audit payroll, worked w/proprietary time keeping software, and Ceridian.OAK HARBOR FREIGHT LINES, INC. Auburn, Wa March 2006- Sept. 2007Employee Relations/Payroll Responsible for working with 7 terminals with over 500 employees, counseling Managers on employment matters, Administer FMLA for the terminals, payroll, HRIS administration, Kronos time keeping and administration, Background checks, Reconciliation of Benefit account, Benefit administration for non-Union benefits. FSA Accounts, 401kCONSULTING- Seattle Area & Portland Area August 2001-Mar 2006I have worked at a number of companies since 2001 to help resolve different employment issues such as- personnel problems, establish an office, or supervise temporary employees onsite and converting an HRIS system. Recruiting & Writing Training Modules & Job Descriptions and evaluations, employee relationsContracting has allowed me to check out different areas in Seattle and decide what fields I would like to work in.Guidance Staffing/Clopay Auburn, WA Office support, assist outside sales by researching material, special projects for DC Manager, compiled sales figure for salesmen, filed POs and purged files, while setting up new filing system, researched customer credits, answered phones, assisted CSRs when they needed help.Comsys/Milgard Windows- Fife,WA - Training, recruiting and job descriptionsHeathFirst Chiropractic- Seattle, WA Office Manager, opened a new office, resolved patient problems, customer relations.Ladies Workout Express- Issaquah, WA Sales, Worked with New members, New member Orientations, customer relations Ran reports for ownersManpower/Nintendo North Bend, WA Supervise, counsel, Schedule 50-250 temporary employees, New employee orientation, employee relations and customer relations, Adhoc reporting for Manpower and NintendoAccess Staffing/Zetec, Inc. Issaquah, WA Maintain HRIS system, New employee correspondence, assisted with recruiting, event planning, reports for HR departmentLivebridge, Inc. Milwaukie, OR coordinated the HRIS conversion from ADP to Ceridian, 5000+ employees, Recruiting, Assisted w/Payroll, Designed training material for Ceridian HRIS system,Michael Allens Clothier Bend, OR - Manage a clothing store, resolved employee issues, SalesBoyd Corporation Portland, Oregon June 1998 July 2001Human Resources ManagerMaintained constant interaction and communication with employees to promote morale and productivity, address and resolve grievances and answer benefits questions in addition to coordinating a wide range of administrative and other Human Resources functions for an innovative fabricator of plastic, foam and metal parts for OEMs. Processed division payroll, maintained personnel files and conducted new employee orientation. Oversaw the screening and interviewing of key replacement personnel.Coordinated the acquisition, preparation and management of up to 75 temporary employees working around the clock in order to successfully complete a crucial four-month project with HP, ensuring workflow, safety and accurate billing to maximize productivity.Helped defuse hostile environment created by problem manager, utilizing effective communication skills to rebuild employee morale and trust.Collaborated with and assisted Safety Manager concerning training and safety issues by keeping records, reviewing material, aiding in presentations and participating in the safety committee.Developed ISO training procedures and records to uphold ISO 9000 certification and compliance.Revamped attendance policy, ergonomically evaluated workstations and implemented an Affirmative Action Plan. Evaluated EE relations problems and resolved in a win/win situation without having to go to court to resolve issue.EducationEastern Oregon University La Grande, OregonBachelor of Science, EducationPHR Professional Human Resources CertificationOrganizationsMember, SHRMVolunteer, Fred Meyer Challenge 1992-2002, Volunteer LPGA as a marshalSoftware Programs: Ceridian, ADP HR Perspective, People-Trak, Microsoft Word, Excel, Access |
