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Objective : highly motivated, medical assistant seeking to improve my skill, expertise . Seeking Entry Level roles where I can grow and improve. Somewhere I can apply my educational experience.4411 Dix st NortheastWashington DC, 20019PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCESafeway, 990 Swan Creek Rd E, Fort Washington, MD 20744 Customer Service RepresentativeFebruary 2020 - December 2020Greeted customers immediately when entering the storeReceived and processed paymentsRestocked, arranged and organized merchandiseCustomer Service CenterCustomer Service representativeMcdonalds, 3050 Marshall Hall Rd, Bryans Road, MD 20616Crew MemberNovember 2018 - August 2019Greeted customers while processing food ordersReceived and processed paymentsReplenished supplies and maintained cleanliness of service areasDr. John Richard Lilly ABFP and Associates, 5804 Baltimore Hyattsville, MD 20781Medical AssistantAugust 2021 - January 2022Triage Patients Update patient's history and medical recordsTake vitals ( BP, Weight, Height, heart rate )Vision screenAdminister Injections, PhlebotomyLabel specimens collection and processingEHR SystemEMR SystemElectronic Medical RecordsReturn callsCall Backs for ResultsSchedule AppointmentsUrine dip sticksPerforming EKGsFinger sticksVenipunctureOutgoing phone callsAdministration workPaper workInsuranceAnswering PhonesOutreach patientsAlorica WFH - Customer Service agentApril 12,2023 - August 14,2024Greet customersProvide Customer ServiceOffering SolutionsAnswering QuestionsResolving issuesCall centerTypingAvaya phone systemJabber phone systemScheduling prescriptionsProducts / Cvs otcAccredoBarclaysEDUCATION Gwynn Park High school, 13800 Brandywine Rd, Brandywine, MD 20613 H.S. Diploma August 2015 - June 2019,
Certified Medical Assistant Programgraduation date of May 2021SKILLSPortion Control, Food Safety, Point of sale software, Strong Communication, Teamwork, Administering injections, Phlebotomy, EHR System, EMR system, Electronic Medical Records, ICD-10, customer service representative, Phone calls, administrative work, answering phones, Typing, Word, Microsoft, Outlook, Powerpoint, written communication skills, Excel sheets, CRM, Jabber phone, Avaya phoneAWARDSMedical Assistant DiplomaHigh School DiplomaLANGUAGESEnglish