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Click here or scroll down to respond to this candidateCandidate's Name
Clarkston, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBringing over 20 years of professional experience in Management, Accounting, Customer Service,Administrative Support, & TrainingWork ExperienceProperty ManagerLIHTC / Affordable Housing/ Tax Credit PropertyDecatur, GAMay 2023 to August 2024Manages the day-to-day operations of the property including managing the team members, dailyactivities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with Company policies and procedures, Made sure all residents were in compliance by achieving monthly recertification and renewal goals. Fair Housing, and other laws and regulations governing multi-family housing operations. Supervised property staff by interviewing, hiring, orienting, and training employees, and managed their performance inaccordance with Company policies, values, and business practices. Approves invoices from vendors, contractors, and service providers for payment. Promoted resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve and address service issues.Ensured that scheduling of turnkey units and processing of accounts payable were timely and accurate.Senior Property ManagerConventional LIHTC and Section 8 Mixed PropertiesDecatur, GAJanuary 2022 to May 2023Managed and oversaw overall operations of the property, including maintenance and office functions. Was organized and strong in budget management. Posse team building skills, marketing, resident retention and resident relations skills. Handle resident disputes and customer service issues. Budget preparation and maintained expenses within the budget guidelines. Ensure that all rents are collected, posted and deposited daily. Performed and scheduled all evictions, utility cut offs and enforced adherence to all lease rules and regulations by all residents. Meeting targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and making financial bank deposits. Approves invoices from vendors, contractors, and service providers for payment. Oversees the leaseenforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evictions, andimpose and collected late fees and other charges as allowable and stated in the terms of the lease.Property ManagerSingle Family Residential PropertiesTucker, GANovember 2020 to December 2021Promoted resident satisfaction and retention by responding to complaints, questions, and requestspromptly and taking appropriate action to resolve and address service issues. Budget preparation and maintained expenses within the budget guidelines. Ensured the propertys maintenance team members comply with the Companys standards with respect to responding and completing resident service requests. Conducted regular home inspections and took appropriate actions to ensure that the physical aspects of the property and grounds met established standards for safety, cleanliness, and general appearance and appeal. Assisted in managing the client/owner relationship by meeting with the owners, conducted property tours, provided updates and information about the propertys performance, and responded to owner requests as needed.Property ManagerConventional LIHTC and Section 8 Mixed PropertyColumbia, SCJanuary 2017 to September 2020Supervised property staff by interviewing, hiring, orienting, and training employees, and managedtheir performance in accordance with Company policies, values, and business practices. Oversaw the accounting process for the apartment community to ensure compliance with rent deadlines, and ensure collections and demand notices were generated, delivered, and/or posted as required by local laws. Collected rental payments and other applicable monies and fees. Posted payments, prepared deposits,and made deposits after verification. Maintained the community at a market ready standard, ensuring high-level of service. Build and motivate high performing teams to maximize the performance of the property. Maintained a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Maintained effective communication and customer service skills.Property ManagerConventional PropertyColumbia, SCDecember 2015 to January 2017Managed and oversaw overall operations of the property, including maintenance and office functions. Provided excellent customer service and established rapport with residents, prospective residents, vendors, and team members. Collected rent payments and other applicable monies and fees. Was responsible for managing cost control and revenue programs, developed annual operating budgets, developed strategic sales and marketing plans. Posted payments, prepared deposits, and made deposits after verification. Imputed move-in and move-out data into YARDI system as needed. Processed work orders entered items into YARDI from email, phone call or in-person discussion and provided follow-up as needed. Oversaw all contractors for ongoing maintenance or services to the community suchas landscape firms, pest control services, HVAC services, pool management groups, security guards & cleaning services.Property ManagerConventional PropertyColumbia, SCJuly 2013 to December 2015Was organized and strong in budget management. Posse team building skills, marketing, residentretention and resident relations skills. Handle resident disputes and customer service issues. Budget preparation and maintained expenses within the budget guidelines. Ensure that all rents are collected, posted and deposited daily. Performed and scheduled all evictions, utility cut offs and enforced adherence to all lease rules and regulations by all residents. Was able to manage multiple tasks concurrently, approved resident applications, schedule apartment turns, set leasing and income goals, complete monthly reports and apartment audits.Property Operation Support Staff/ Interim Property ManagerStudent HousingColumbia, SCDecember 2011 to July 2013Ensured that scheduling of turnkey units and processing of accounts payable were timely and accurate. Hired, trained, motivated and supervised all on-site staff to achieve operational goals assigned to the property. This included team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently reviewed all leasing performances and paperwork. Was responsible for office operations, quality curb appeal, office and model cleanliness. Inspected vacant and rent ready units to ensure necessary repairs and maintenance were completed. Lead the Leasing team in resident care through excellent customer service, community events, and timely response to all requests. Assisted with leasing and marketing efforts at the community by giving tours, answering calls, assisting with files, planning resident events and in other capacities as needed.Assistant Property ManagerConventional PropertyColumbia, SCAugust 2008 to December 2011Conducted market surveys as required and created, implemented marketing plans for ongoing success and high occupancy of community. Managed rent collections, late notices, and evictions when necessary. Processed and deposited rent payments and posted accordingly.Managed all tenant records in YARDI including move-ins, move-outs, and renewals. Ensured alladministrative paperwork was accurate, complete and submitted promptly. Responded to tenant callsregarding collections and maintenance issues. Reviewed monthly rent charges. Demonstrated the ability to understand financial goals and operated in the owners best interest. Ensured that all rents and late fees were collected, posted and deposited in a timely manner. Walked the property regularly. Performed other clerical and administrative tasks as needed.Skills Entrada AMSI Marketing Knowledge of: Microsoft word PowerPoint Scheduling Real Estate AppFolio Word Inventory Customer Service Accounting Excel Rent caf Accounts Payable Office Management Management Onesite Sales Training Yardi Microsoft Excel MRI Fair Housing Regulations Property Leasing Property Management Team Management Accounts Receivable Administrative Experience Conflict Management Budgeting Microsoft Outlook Human Resources |
