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CUSTOMER SERVICE SPECIALISTCONTACTPROFILE3829 1st ST SEWashington DC 20032PHONE NUMBER AVAILABLEEMAIL AVAILABLEOver a decade of SUCCESS IN the customer service industry.Dedicated, personable professional. Skilled communicator, Fluent in both Spanish and English. remarkable interpersonal organizational and time management skills. Detailed Oriented and able to analyze and Prioritize clients requests or issues quickly and effectively. Highly motivated self-starter, able to work independently as well as with team members.SKILLSEXPERIENCEDetailed OrientedCustomer ServiceSales SkillsInventory ManagementCommunicationTeam CollaborationGoal SettingBilingual (Fluent Spanish and English)Retail MerchandiserHallmark CardsAugust 2024 to PresentCommunicate retail merchandiser directives with store management.Established great connections with store management.Stocked and ordered Hallmark product in four retail locations, directed customers to the various products.Interact with store management and employees, fostering a positive relationship.Participated in the launch of new stores.Collaborated with sales team members and store management to drive sales and performance.Retail Sales SpecialistStarboard cruise servicesJune 2022 - MAY 2024Provided excellent customer service to our guest to meet both sales targets and client experience goals.Managed inventory on sales floors and prepared detailed reports for management.Exceeded sales objectives, addressed customer concerns, and maintained a positive work environment.Customer Service SpecialistSME SPI GLOBALJAN 2015 NOV 2022Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism for their financial client. Offered alternative solutions where appropriate with the objective of retaining customers business  Identified and escalated emerging product or customer dissatisfaction issues.Customer Service AgentSITEL  CAP ONENOV 2010  NOV 2014Handling inbound calls about billing inquiries, creating profiles, credit card activation. Resolves customer inquiries and address issues while adhering to all Capital One policies and procedures