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Name: Sumaiya Basiru**Date of Birth: January 3, Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELocation: 4270 Phil Niekro Parkway, Apt 4107, Norcross, GA, 30093 Professional Summary:A highly motivated and customer-focused professional with 6 years of experience in the service industry. Proven ability to provide excellent customer service as a server and cashier. Possesses strong communication, organizational, and problem-solving skills, with a track record of ensuring a positive customer experience. Adept at handling cash transactions, maintaining a clean and safe work environment, and multitasking in fast- paced settings.Work Experience:ServerAbas Bar  [Accra]August 2017  2020(4 years)- Greet and seat customers, ensuring excellent service throughout their dining experience.- Take customer orders accurately and efficiently, providing suggestions for menu items and beverages.- Deliver food and beverages in a timely manner, ensuring that customer needs are met.- Manage multiple tables simultaneously while maintaining high service standards.- Handle customer complaints professionally and resolve issues to maintain a positive dining experience.- Maintain cleanliness and organization in the dining area, ensuring health and safety compliance.Cashier*Shoprite Grocery Store  [Accra]*January 2015  December 2020 (6 years)- Processed customer purchases efficiently and accurately using POS systems.- Handled cash, credit card, and debit transactions, balancing cash registers at the end of each shift.- Assisted customers with product information, returns, and exchanges, ensuring customer satisfaction.- Maintained an organized checkout area, restocking products as needed.- Trained new employees on the use of the cash register and customer service procedures.- Collaborated with the team to achieve daily sales goals and maintain high customer service standards.Education:High School Diploma[Aggrey Memorial Senior High School]  [Cape Coast-Ghana] Graduated: 2011Skills:- Excellent customer service and communication skills- Proficient with POS systems and cash handling- Strong organizational skills and multitasking abilities- Team player with a positive attitude and problem-solving skills- Ability to work in fast-paced environments- Knowledge of food safety and sanitation standards References:Available upon request.