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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESkills:Certifications:MCSE, MCP+I, MCP, A-PLUS, Part-Time A-PLUS Instructor(CCNA and Project+ Pending)Operating Systems:Windows Server 2012, Windows 95-10, Android, Blackberry, DOS, Linux, macOSApplications:Microsoft Office, Lotus Notes, Visio Professional, Backup Exec, Ghost, FrontPage, ServiceNowLanguages:JavaScript, ASP, Java, VBA Excel, C, HTML, Pascal, BASICHardware:PC's, Troubleshoot/repair HP & Lexmark printers, AV EquipmentProfessional Experience:IronSystemsLevel 2 Helpdesk, Field Technician, Systems Administration, Networking2018 - PresentProvide Level 2-3 helpdesk, hardware, and application support to clients such as Getinge, Allianz, Parexel, Persistent, and Le LaboServe both onsite and remote customers; install and maintain desktop/laptop images, repair out-of-warranty hardwareDocument procedures and train new techniciansTrack and update customer tickets using ServiceNowWork in various environments: financial, healthcare, office, home, school, field, electionsStandard & Poor's / McGraw-Hill Publishing / Trinity Real Estate / Morgan Stanley / UBS / Citi Group / HTX ServicesWindows 7 Migration and Post-Migration Support, Conference Room Setup2012 - 2017Installed images on customer computers and provided hardware, networking, and application support during migrations and upgradesGlidenet SolutionsProject Manager, Level 3 Support2001 - PresentManage IT projects for small to midsize businesses: network infrastructure, server setups, PBX, and ISP connectivityHire and manage subcontractors and vendors; meet/exceed milestones ahead of scheduleProvide on-site and remote Level 3 services, including Windows Server and Workstation buildsInstall and support business-critical applications: MS Office, POS systems, accounting softwareHewlett Packard, PPT, ISAHelp Desk LeadWachovia Securities Migration Project2001 - 2010Led migration and upgrade projects for Wachovia Securities and Prudential Securities retail brokerage officesManaged build-out of equipment rooms for voice and data infrastructureProvided onsite network, system, and printer support for high-profile clients including the Department of Defense and the US SenatePhillips Gold & Co.Helpdesk / IT Support2001Built and supported Windows Server and Desktop installations, relocated IT and telecommunications facilities, redesigned IP addressing and physical wiring schemesLCC InternationalSupport Technician2000Managed IT operations for multiple office locations, including building Windows Servers, network routers, and disaster recovery planningProvided end-user training for Microsoft Office applicationsConsultant / Contractor1998 - 1999Worked with clients including Davis Polk, Saatchi & Saatchi, and the Department of Defense on hardware/software rolloutsProvided desktop support and imaging services using Ghost for large-scale deploymentsCommerzbank AGApplications Support Specialist1997 - 1998Supported financial applications on Alpha/VMS, VAX/VMS, and Windows NT 4.0Managed, installed, and configured network printers and migrated production applications from VAX to AlphaEducation:New York Institute of TechnologyCoursework in Computer Science, New York, NY