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Click here or scroll down to respond to this candidateCandidate's Name
McDonough, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESkills Inventory Management Sales Cash Handling Customer Service Skills Training Microsoft Skills Policy and Procedure Modification Office Management Team Management Data Communications Financial Management and Reporting Professional SummaryExperienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Work HistoryManager, 06/2023 to CurrentAce Check Cashing Jonesboro, GA Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Cross-trained existing employees to maximize team agility and performance. Performed check cashing for customers based on company policies. Provided exceptional service to clients while processing deposits, withdrawals, transfers, loan payments, and check cashing services efficiently.Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.Office Manager, 01/2019 to 06/2023The Folsom Group INC Jonesboro, GA Maintained computer and physical filing systems. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Managed office operations while scheduling appointments for department managers. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Coordinated special projects and managed schedules. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.Assistant Manager, 04/2016 to 01/2019Burger King Fast Food Assist in undertaking operational and financial responsibilities for store on a daily basis Responsible for monthly budgets Multi task and making sure the shift is running properly in a timely manner Take on multiple hats in regards to prepping, expediting, taking orders, customer service and handling money Ordering supplies as well as making sure employees continue to keep stock up daily Managing a shift of 5 - 8 employees daily Responsible for scheduling and making sure that all employees times are accurate Responsible for opening and closing the store and making sure everything is stocked, accountable, and ready for next shift Take inventory and contact all vendors for order placement Making sure that employees on my shift gives top customer service and following through with our customers Following health code and implementing health procedures to employees Collections Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.Office Manager, 10/2012 to 04/2016Ga Auto Pawn Responsible for answering all calls promptly through multiple lines Collect payments as well as negotiating payment plans Navigate through 4 - 6 different windows at a time to handle issues with new and existing customers regarding their bills and payments Prepared contracts to be signed and filed Follow up with customers on a daily basis Responsible for all loans coming through the branch from $400 - $2000 Accounts payable and receivable Delinquent and Collection accounts Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Owner and Director, 05/2010 to 09/2012Carmen's Learning Center Developing relationships with contractors, parents, and children for child development Running child care for new born babies to pre-k Created meal plans weekly Followed Bright from the Start rules, regulations and policy to continue a function facility Trained staff to make sure everyone was in order with protocol and able to meet job requirements Managed day-to-day business operations. Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Sales Manager, 01/2008 to 05/2010Aarons Rental Work with large profile customers regarding collections, negotiation, complaints and resolutions Scheduling employees work schedules on a weekly basis Making sure sale goals are met weekly Make sure all promotions are pitched and honored Delivered quality product and made sure deliveries were shipped out in a timely manner Handled customer relations issues, enabling quick resolution and client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. EducationSociologyArgosy University - Phoenix, AZ |
