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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service ProfessionalHighly organized, customer focused administrative professional who is able to bring people and tasks together to get things done. Effective in managing multiple priorities through the spirit of cooperation and support. Rises to the occasion and adapts to what is needed. Able to work independently and enjoys the challenges of problem solving.KEY SKILLS & EXPERIENCECustomer ServiceAnswered customer calls, took tickets and assisted customers with utility locating details for new properties for NC 811Answered calls, greeted patients, and triaged patients for a Medical Services organization Served as Point of Contact and responded to inquiries regarding transportation service requirements for the USMCServed in a call center for Medicare Advantage accounts; assisted customers with medical and prescription benefits questions, researched and resolved customer issues, and educated members on individual plan servicesResponded to incoming calls for State of Georgia Retirees Medicare Direct accounts; assisted with questions about accounts and updated accounts as neededAdministrative SkillsPerformed order entry and management (follow up and control) and CSF (stands for?) support requirements for extended coverage periods for USMC logisticsProvided support for expediting, placing and coordinating USMC orders, returns and emergency orders; maintained high order fill rates and resolved overdue order situationsProvided support for entering, aging, verifying and maintaining work orders for the Material Control Group (USMC)Responsible for planning STAP, CBRN and SWS orders to meet USMC needs for training and developmentCreated patient charts, filed appropriate paperwork and managed administrative duties for a Medical Services organization Other StrengthsStrong reputation for reliability, flexibility and willingness to work long hours, overtime, weekends and holidays on short notice.Recognized for positive, respectful attitude, excellent communication and interpersonal skills and ability to work well with all types of peopleKnown for willingness to pitch in to get the job done to the satisfaction of the customer, client and employer.RELEVANT WORK EXPERIENCECustomer Service Representative, North Carolina 811, Greensboro, NC 2013 - 2019Administrative Assistant/Medical Services, Maxim Staffing, Winston Salem, NC 2013Order Planner - USMC, New Breed Logistics, Greensboro, NC 2011 - 2012Customer Service Professional, Blue Cross Blue Shield NC, Winston Salem, NC 2010 - 2011Customer Care Professional, United Health Group, Greensboro, NC 2009 - 2010Candidate's Name . PHONE NUMBER AVAILABLE Page 2EDUCATIONBS Business Administration University of North Carolina at GreensboroCERTIFICATIONS/CLASSESISO AuditingSix SigmaUnit SecretaryMedical BillingMedical Office AdministrationNotary PublicCNA I |
