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Staten Island, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEPhlebotomist with 2+ years of expertise in customer service, problem-solving, and organizational skills. Experienced in blood-sample testing and collection. Instrumental in performing 100+ venipunctures, injections, immunizations, and patient intakes.CORE COMPETENCIESPhlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills PROFESSIONAL EXPERIENCEBuffalo Wild Wings Staten Island, NY 2022 - Present Cashier Welcome and assist customers in a professional and friendly manner. Display enthusiasm and knowledge about the restaurants menu and products. Routinely supports other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members. Daily, take 100+ food orders, complete POS transactions and relay orders to kitchens or serving counters. Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards. Address all guests needs, resolving questions and escalating issues to management when necessary. Old Navy Staten Island, NY 2021 - 2022Sales Associate Answered customers' questions about products and promotions; provided information on procedures and policies. Completed opening and closing procedures, including organizing workspaces, restocking items, and computing and recording totals of transactions. Issued receipts, refunds, credits, or change to customers using the store's point-of-sale (POS) system. Greeted 150+ customers daily, building rapport through conversation and honest recommendations. Popeyes Restaurant Staten Island, NY 2021 - 2021 Cashier Welcomed and assisted customers in a professional and friendly manner. Displayed enthusiasm and knowledge about the restaurants menu and products. Routinely supported other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members. Daily, took 100+ food orders, completed POS transactions and relayed orders to kitchens or serving counters. Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards. Addressed all guests needs, resolving questions and escalating issues to management when necessary. Primark Staten Island, NY 2021 - 2021Sales Associate Greeted, assisted, and suggested suitable merchandise to customers to increase sales within the store. Coordinated and restocked the sales floor with current merchandise and promotions. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Proven ability to receive, change, balance, and maintain accurate financial records and documentation. Exercised strong interpersonal communication skills with customers and department personnel. Party City Staten Island, NY 2020 - 2020Sales Associate Same responsibilities as the position above.EDUCATION/CERTIFICATIONSPhlebotomy Technician Certificate Stepful New York, NY 2022 Certified Phlebotomy Technician (CPT) National Healthcareer Association (NHA) 2022 High School Diploma Curtis High School Staten Island, NY 2020 |