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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 2nd Ave SE #20Hickory, NC Street Address
PHONE NUMBER AVAILABLEObjective:To obtain a position assisting others where I can provide the best customer care possible using my extensive skills.Qualifications:Extensive customer service, writing, computer, and problem solving skills. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly.Recent Experience:Uber/Lyft: Hickory, NC (May 2022 - Current)Independent contractor:Transported riders safely to their destination and maintained excellent time management and communication skills to earn a consistent 5 star rating. Rentpath: Hickory, NC (Nov 2021 May 2022)Remote Contact Center Agent:Handled multiple customer interactions per day, giving detailed, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company services to be able to answer customer questions quickly and efficiently and resolve any client concerns. Collected source data such as maintenance issues, addresses, phone numbers and any customer concerns.Volt Workforce Solutions: Hickory, NC (May 2021 Nov 2021) Remote Contact Center Agent (Contract):Handled multiple customer interactions per day, giving detailed, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company services to be able to answer customer questions quickly and efficiently and resolve any client concerns. Collected source data such as maintenance issues, addresses, phone numbers and any customer concerns for Rentpath on contract.Lowes Home Improvement: Wilkesboro, NC (July 2019 Feb 2020) Installation Support Coordinator:Handled customer service interactions on multiple platforms, for resolution of any installation related issues by coordinating with independent contractors and Lowes customers in a call center environment. Fiserv, Inc.: Hickory, NC (July 2018 March 2019) Biller/Card Care Associate:Fast paced call center environment using multiple platforms for resolving customer credit card payments and concerns for utility and car payments. Collected and updated source data such as customer names, addresses, phone numbers and credit card information and entered data into customer service software while resolving any customer issues or complaints. Mauney Memorial Library: Kings Mountain, NC (June 2017 Jan 2018) Library Assistant:Contract part-time library work assisting patrons with facilitation of library resources while attending college classes. Answered customer complaints with quick solutions, ensuring customer satisfaction. Utilization of library computer programs, including policies and procedures, to ensure that all customers were handled in the most efficient and appropriate way. Lunar Golf at Eastridge Mall: Gastonia, NC (Feb 2015 July 2017) Customer Service Representative:Management of indoor miniature golf facility and assisted customers while overseeing all aspects of operation and ensured a safe and fun play environment. Facilitated payment of services and resolved any customer issues.Post High School Education:Central Piedmont Community College: Charlotte, NCAssociates Degree in HistoryGraduated: May 2016Carrington College: Sacramento, CAMedical Assisting CertificateGraduated: December 2012 |
