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Click here or scroll down to respond to this candidateCandidate's Name
Minneapolis, MN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPassionate administrative professional offering 8 years of success and experience in customer service through exceptional service and support. Additional expertise includes payroll operations, data input, sales management, and expense reporting.Authorized to work in the US for any employerWork ExperienceWorkplace AmbassadorCompass Group USA-Minneapolis, MNMarch 2024 to August 2024 Provided on-site welcome and assistance throughout the scheduled shift for all in-house clients. Ensured available supplies of items such as headsets and technology cables to support staff if needed. Collaborated with the site leader to facilitate engagement activities, bringing the employee base together. Assisted with the overall appearance of the facility, including restocking supplies and organizing furniture. Monitored event and in-office activities to ensure satisfaction of guests and resolution of any problems. Provided assistance to new hires or relocators to help them navigate and become familiar with their new workspace. Ensured all issues were logged and reported through the appropriate ticketing system; take ownership for effective follow-up and resolution to the issue. Visibly engaged with employees to be a known presence in the workplace and provided information regarding the community, including directions, attractions, shopping, dining, and nightlife. Customer Care AssociateNoran Neurological Clinic-Minneapolis, MNJuly 2022 to November 2022 Warmly greeted patients at the front desk. Checked-in patients and collected any necessary paperwork(i.e., Consent Form and Health History Form). Verified patient information (i.e., address, phone number, insurance, etc.) Entered payments and provided receipts and file paperwork appropriately. Accurately completed the new patient registration process. Asked that patient contact provider for referral. Scheduled new patients appropriately and verified referral source information when available. Contacted the referring provider for clarification of any ambiguous referrals. Promptly answered phone calls. Placed multiple calls on hold and attended to patients in the order the call was received. Gave priority to patients at the front desk and thanked callers for holding. Directed phone calls to appropriate NDBC staff as needed. Answered questions, screened and directed calls, and took messages as needed. Effectively managed and maintained the providers' appointment schedule, ensuring efficient provider scheduling. Scheduled all patients accurately, assuring all schedules were full and had appropriate appointment types. Printed a list of future appointments for patients convenience. Customer Service Sales LeadSam's Club-Bloomington, MNSeptember 2021 to March 2022 Responded to membership questions and concerns. Encouraged membership renewals and assisted with member account decisions, as well as providing guidance to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area. Educated members on membership types, programs, and benefits. Identified and matched current member or prospective member needs with appropriate membership benefits, services, or product solutions. Built a strong and trusting relationship with team members and business partners while also working collaboratively to achieve objectives. Completed accounting records, files, transactions, and other required documentation by processing accounts payable. Processed and documented financial information by following money-handling procedures and preparing, reviewing, and analyzing financial data reports. Front Desk SupervisorFirst Service Residential-Minneapolis, MNOctober 2020 to May 2021 Performed hands-on training and continuous coaching to new and regular float staff, supervising the execution of service-related tasks to assist in the efficient and professional operation of the Front Desk. Managed and maintained employee schedules, including changing shifts/employees to ensure shift coverage in the company's best operations standards. Processed the transmittal of bi-weekly payroll using an Excel spreadsheet for employees and monitored payroll dashboards: updated direct deposit/W4 forms, updated/adjusted timecards. Accurately prepared and distributed the payroll reports to management in a timely manner by using an Excel spreadsheet. Contributed to an environment allowing everyone to bring their best selves to work, demonstrating engagement and commitment to the team, while also recognizing others' contributions and accomplishments.Front Desk Receptionist/AuditorAspen Suites/Aspen Select-Rochester, MNAugust 2017 to April 2020 Provided guests with exceptional customer service, including making outside venue reservations and setting up tours since I had thorough knowledge of the hotel, including room types, amenities, and transportation services. Operated the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests in order to provide guests with timely and efficient service. Greeted and completed established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. Facilitated guest departures (check-outs) by following established manual and computer procedures in order to close guest accounts and open the room for the next sale. Courteously answered inquiries and accepted reservations, both in person and by telephone, by accurately communicating hotel rates and information by using suggestive selling techniques to sell room nights and increase occupancy and revenue. Answered all incoming calls, administering service and answering questions, as well as transferring calls as needed. Trained, mentored, and developed Grand Performers to the standards of a world-class property and intuitive customer service experience. Assisted in developing leaders through the implementation of supervision and determination. Prepared and sorted documents for data entry. Entered data into database software and checked to ensure the accuracy of the data that had been inputted. Resolved discrepancies in information and obtained further information for incomplete documents. Ensured that all end-of-day activities have been successfully executed. Accurately processed all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports. Collaborated with other departments to resolve guest issues and enhance guest experiences such as maintenance requests and housekeeping.Front Desk Receptionist/Night AuditorSuper 8-Rochester, MNJanuary 2016 to June 2017 Delivered exemplary customer service by demonstrating a personal commitment to making every guest satisfied. Assisted guests by having knowledge of the hotel property, local attractions, and hours of operation of the hotel outlets/services. Ensured customer satisfaction by scheduling wake-up calls and other concierge activities according to guests' preferences. Registered guests, issued room keys, and provided information on hotel services and room location. Answered phones in a prompt and courteous manner. Assisted with guests' check-out process and handled payment transactions. Booked guest reservations for individuals and/or groups that are requested either by phone or from within the hotel. Processed cancellations, revisions, and information updates on changes. Up-sold rooms where possible to maximize revenue. Improved service by communicating and assisting associates to understand guest needs, providing guidance, feedback, and individual coaching when needed. Transfered data from paper formats into computer files or database systems and created spreadsheets with large numbers of figures without mistakes. Verified data by comparing it to source documents. Assured all financial transactions were completed properly and within the established guidelines of the hotel. Liaised with housekeeping staff to ensure all rooms were clean and fully-furnished to accommodate guests needs. Improved service by communicating guest complaints to maintenance services. EducationHigh school or equivalentValley Vista High School - Surprise, AZSkills Auditing Hospitality Experience (5 years) Time Management Office Experience Project Management Cash Handling Customer Service Front Desk Internal Audits Financial Report Writing Accounts Payable Payroll Sales Management Upselling Medical Scheduling Accounting Negotiation Budgeting Personal assistant experience Leadership SharePoint Proofreading Hotel experience Documentation review Schedule management Organizational skills Communication skills Sales Administrative experience Microsoft Office Microsoft Excel Interviewing Analysis skills Management |
