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Candidate's Name  WilliamsKnightdale, NCEMAIL AVAILABLEWork ExperienceCorrectional Case ManagerNorth Carolina State Prisons - Raleigh, NCFebruary 2016 to September 20241. Data Entry2. Customer Service Rep. Perform correctional casework in an institutional setting Provide professional customer service to the jails, Clerk of courts, Probation Officers Transitional Housing and etc Develop, evaluate, and analyze program needs and other data about inmates Evaluate progress of individual offenders in the institution Coordinate and integrate inmate training programs Develop social histories; evaluate positive and negative aspects in each case situation, and develop release plans. Coordinated and arranged meetings/interviews, prepared agendas, and prepared facilities, including catering options for major meetings and conferences Scheduling and performing conference calls for offenders Prepared outgoing mail and correspondence including e-mail and faxes Trusted to draft, review and process highly confidential correspondence Customer Service/Claims- Part timeAmerican Family InsuranceOctober 2021 to January 2023Submit/process customers claims upon reporting.Data entry.Professional customer service.Set up car rentals.Update customers information.Transferring calls.Upload photos for customers.Customer Service RepresentativeECU Bookstore - Greenville, NCJuly 2010 to January 2016 Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accountsTransportation OfficerGreene Correctional Institute - Maury, NCApril 2006 to May 2010 Coordinated department schedules Coordinated drug screenings, background checks and fingerprinting Arranged and coordinated travel schedules Prepared daily, weekly, and monthly expense reports for Senior Executives Inventoried supplies and property Transfer medication by state vehicle Transport offenders to medical. appointments Assisting medical staff in the medical department Provide security within the prison facilityHuman Resources AssistantConvergy's - Greenville, NCSeptember 2002 to March 2006 Coordinate and schedule conference calls for HR team Coordinate department schedules and managed calendars for senior management Coordinate drug screenings, background checks and fingerprinting Arrange and coordinate travel schedules/created expense reports using Concur Coordinate and arrange meetings/interviews, prepared agendas, and prepared facilities, including catering options for major meetings and conferences Prepared daily, weekly, and monthly expense reports for Senior Executives Inventoried and ordered office supplies for department Prepared outgoing mail and correspondence including e-mail and faxes Trusted to draft, review and process highly confidential correspondence EducationNone in CRC/SilverLenoir Community College - Snow Hill, NCMarch 2014 to March 2014None in Pharmacy TechnicianLenoir Community College - Snow Hill, NCAugust 2013 to November 2013None in Medical Billing & CodingLenoir Community College - Snow Hill, NCMay 2012 to August 2012High school diploma in High School/GEDLenoir Community College - North CarolinaMarch 2010 to June 2010Skills Case Management (4 years) Crisis Intervention Intake Experience (5 years) Security Law Enforcement (6 years) Social Work (4 years) Individual / Group Counseling (4 years) Addiction Counseling (4 years) Medical Billing (1 year) Medical Coding (1 year) Microsoft Office (7 years) Medical office experience Pharmacy technician experience (1 year) Behavioral health (4 years) Caregiving Customer service (10+ years) Administrative experience (10+ years) Data entry Customer service (10+ years)Languages English - ExpertCertifications and LicensesMedical Billing and CodingMay 2012 to PresentPharmacy TechnicianAugust 2013 to PresentCRC/SilverMarch 2014 to Present