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Click here or scroll down to respond to this candidateCLAUDIAAYALACONTACT INFORMATIONSKILLSLANGUAGESCandidate's Name
Portuguese NativeSpanish AdvancedOBJECTIVEHighly motivated and experienced customer service professional with a proven track record of delivering exceptional support in remote roles. Strong communication skills and attention to detail for providing top-notch service. EXPERIENCESTUDENT AVISORPalm Beach Atlantic University. West Palm Beach - Hybrid 2022 - Present SHIFT MANAGERSummersalt. West Palm Beach Aug 2023 - PresentSHIFT MANAGERPandora. Wellington, Florida 2023 - Aug 2023EDUCATIONBACHARELORUniversidade Veiga de Almeida. Rio de Janeiro, Brazil 2012 - 2016 TRI-L INGUALI speak fluently English, Portuguese and Spanish.CommunicationEmpathyProblem SolvingActive ListeningTime ManagementConflict ResolutionTeamworkAdaptabilityPatienceAttention to DetailAdvised and mentored a diverse group of students in academic and personal matters.Developed and implemented effective study skills and time management strategies for students.Led student recruitment efforts at the University, increasing applicant pool by 20%.Coordinated campus tours and information sessions for prospective students, ensuring a positive experience.Developed and implemented personalized academic and career plans for students.Provided guidance on course selection, studying techniques, and time management skills.Proficient in Microsoft Excel with experience creating spreadsheets, analyzing data, and conducting financial analysis.Skilled in Microsoft PowerPoint, creating visually appealing presentations for professional settings.Conducted regular phone calls to families to provide updates on student progress and behavior. Addressed any concerns or inquiries from parents or guardians over the phone. Remote student advisor with 2 years of experience providing personalized academic and personal support.Skilled in conducting virtual meetings and assisting students in goal-setting and decision-making.Managed and supervised a team of 20+ employees, ensuring smooth operations and customer satisfaction.Developed and implemented staff training programs, resulting in improved efficiency and productivity.Extensive experience in handling customer inquiries and providing prompt and effective problem resolution.Achieved and consistently surpassed sales targets by implementing effective sales strategies and techniques.Developed and maintained strong client relationships resulting in repeat business and referral customers.Led a high-performing sales team, consistently exceeding monthly revenue targets by 20%.Developed and implemented highly effective sales strategies resulting in a 15% increase in market share.Key holder experience with proven ability to maintain store security and access control.Proficient in opening and closing procedures, ensuring smooth daily operations. |
