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Click here or scroll down to respond to this candidateCandidate's Name
Salt Lake City, Ut Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryCreative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customers needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and judgement to positively impact company success. Teamwork oriented.SKILLSExperienced in detecting failures and issues in HVAC EquipmentQuality assurance controlCustomer ServiceAccount ManagementTechnical SupportStaff Education and TrainingCash HandlingSales ExpertiseComplaint ResolutionConflict ResolutionMicrosoft OfficeEffective CommunicationClient RetentionOrganizationCustomer ServiceAttention to DetailCall Center ExperienceProblem SolvingSocial MediaInventory ManagementAnalytical SkillsActive ListeningAdaptabilityFirst Call ResolutionUnderstanding Customer NeedsWORK HISTORY2007 to Current HVAC Service Technician.Service, repair, installation of Furnaces and Air Conditioners. Attention to customers, diagnosing and repair issues with their HVAC equipment.03/2023 to 04/2024 MARRIOTT DOWNTOWN SALT LAKE CITY PART TIMEVisually inspected and tested machinery and equipment, performing routine preventive maintenance.Documented maintenance activities and confirmed compliance with relevant regulations.Diagnosed and resolved machine operation, variations and equipment problems.Performed troubleshooting and repair for electrical issues with equipment.Resolved hotel residents complaints in prompt, polite and professional approach.Investigated and corrected mechanical problems with machinery.Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. receptablesCleaned and lubricated parts to keep equipment operating at peak performance.Adjusted machine settings to maximize performance and equipment longevity.Performed preventive maintenance and repairs on various types of equipment.Repaired and replaced pumps, valves and motors.Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctionsContinuously adhere to strict regulations as well as detailed instructions, guidelines and specifications.Maintained HVAC systems.Removed trash and recyclables at the end of each job and disposed of items in proper receptacles.CONTACT: Glen Miller at Engineer Dept. PHONE NUMBER AVAILABLE or Jeff Knight at PHONE NUMBER AVAILABLE05/2005 to 07/2007 Whipple Service ChampionsHVAC Service Tech, attention to customers calls to diagnose, service, maintenance and repair furnaces and air conditioners issues in their homes providing outstanding customer satisfaction skills and trusted information to make a decision whether to repair or replace for better investment decision.4/2005 to 05/2006 TOWNCRAFT PART TIMEPart time Sales Representative, whole house water filters, water softeners.06/2004 to 04/2005 - RC WILLEYSales RepresentativeAwarded with higher year to date percentage in warranties sold in 2004.11/2003 to 12/2004 - INSYNC INTERPRETERS PART TIMEBilingual English-Spanish Interpreter for clinics and hospitals for Spanish speaking patients.11/2001 to 06/2004 Convergys - Customer Service RepresentativeWorked at call center taking calls for different companies projects helping customers by resolving their issues with services provided, migrating them freon Media One to AT&T broadband settings.Employee of the month in November 2002Team Leader Assistant monitoring calls evaluating team performance, coaching and giving feed back agents, IVR assistance.AT&T telephone services, repair and maintenance department.IBM.com directory assistance.AOL Internet, Customer Care consultant.07/1995 to 11/2001 - Distribuidora SalcedO OWNER MANAGERHVAC company Maracaibo VenezuelaAttention to customersManaged day to day and year round operationsEstablished foundational processes for business operationsTrained employees to perform business functionsConsulted with customer to asses needs and proposed optimal solutionsTrained new employees on proper protocols and new service standardsHandled problematic customers and clients to assist employees and maintain excellent customer serviceEstablished methods and procedures for service departmentPayroll monitoringLANGUAGESFluent in writing, reading and speaking English and Spanish.EDUCATION2007 - EXPERIOR SALT LAKE CITY, UTLife Insurance Agent2005 HEAT EXCHANGER EXPERTS FORT COLLINS, COHeat exchanger expert certification.2005 ROCKY MOUNTAIN GAS ASSOCIATIONNATURAL AND PROPANE GAS HANDLING AND INSTALLATIONQUESTAR GAS SALT LAKE CITY, UT2005 - EPA CERTIFIEDUsage and Handling of refrigeration refrigerants.Salt Lake City, Ut1990 Bachelor of Science: Accounting and Business ManagementPedro E Coll School of ScienceMaracaibo - Venezuela01/1983 HVAC TECHNICIAN; HVAC INSTALLATION AND REPAIRINCE MARACAIBO - VENEZUELA06/1982 AERONAUTICAL PRIVATE PILOT LICENSEMARACAIBO AEROCLUB MARACAIBO VENEZUELA03/1980 11/1980 LOUISIANA STATE UNIVERSITY BATON ROUGE, LAENGLISH LANGUAGE AND ORIENTATION PROGRAM (ELOP)ENGLISH LEARNING PROGRAM.06/1974 HIGH SCHOOL DIPLOMASAN VICENTE DE PAUL HIGH SCHOOL MARACAIBO VENEZUELA |
