| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Admin Assistant Chicago, IL Customer Service Project Management Chicago Office Administrator Customer Service Chicago, IL Support Technician Customer Service Elgin, IL Customer Service, Data Entry, Filing, Answering phones, Payroll/ Oak Forest, IL Customer Service Quality Control Rolling Meadows, IL Customer Service Experience Chicago, IL |
|
Click here or scroll down to respond to this candidateCandidate's Name
Dedicated, adaptable, and detail-oriented professional with excellent communication, interpersonal and creative thinking skills, knowledge of leadership, problem solving, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company and to help achieve goals. 10350 Chicago ave Beach Park Il 60099 2244774238 EMAIL AVAILABLE http:LINKEDIN LINK AVAILABLEWORK EXPERIENCENorth Chicago Community Partners Admin Assistant Boys and Girls Club,Lake County IL Program Associate 08/2012 to 08/2022, Lake Bluff, IL- Responsible for implementation, management, supervision, and evaluation of all education, and enrichment programs which included but not limited to planning, organizing, sta ng, leading, and controlling program activities according to organizational standards- Work with Leadership team to develop goals, develop goals, objectives, and evaluation for programs- Work to create program plans and enrichment calendars, recruit and steward programmatic partners, and develophigh- impact educational and enrichment materials-Direct, plan, and coordinate work of program staff, as well as oversee recruitment, selection, orientation, and evaluation of program staff-Communicate daily with Leadership team to share virtual information, oversee data collection, regularly analyze and recommend program modi cations- Actively develop and maintained positive professional relationships with partnerships and relationships with a diverse group of stakeholders and organizations- HR responsibilities; Monitor and approve out of o ce time, reviewed and approve weekly timesheets, and monitor program expenditures09/2009 to 08/2012, North Chicago, IL-Implement and coordinate in-school and after school programs, projects, and events which included; tutoring and mentoring students, facilitating enrichment activities, create and maintain safe environment, ensure all appropriate materials were available for staff and students, assist in data collection, engage staff students, and parents, and maintain relationships with volunteers, partners, and broader school community- Work with team to manage, implement, coordinate, and manage programs, projects, and events- Complete observations for employees, staff, and students for reports-Assisted with maintaining customer engagement via calls, mailings, and intero ce correspondence.-Provided administrative assistance to program managers to ensure successful completion of program objectives.-Contributed to development and implementation of program marketing materials. Kmart Customer Service Manager / CashierHome Daycare Provider (YWCA certi ed) Childcare / Tutoring LTD Commodities, Customer Service Representative-Enforced compliance with program regulations and guidelines. 5/2007 to 08/2009, Waukegan, IL-Greet all staff members and customers- Assisting customers, register operations, answering phones- Making P.A annocements, completing business transactions- Setting displays and ensuring merchandise is organized, stocked, and priced-Interacted with customers to quickly handle escalated queries and complaints.-Recruited and trained employees, fostering customer service mission and objectives.-Coached and provided feedback to staff to improve performance and achieve company objectives. 08/2005 to 05/2007, Waukegan, IL-Read to children and taught them simple painting, drawing, handicrafts and songs.-Observed and monitored children's play activities.-Dressed children and change diapers.-Assisted in preparing food and serving meals and refreshments to children.-Regulated children's rest periods.-Communicated with children's parents and guardians about daily activities, behaviors and related issues.-Maintain safe play environment.-Instructed children in health and personal habits, such as eating, resting and toilet habits.-Performed housekeeping duties, such as laundry, cleaning, dish washing and changing of linens.-Performed general personnel functions, such as supervision, training and scheduling.-Helped children with homework and school work.09/1999 to 05/2005, Bannockburn, IL- Answering inbound calls for customers to place orders for products seen in catalogs- Checking order status, requesting replacements, handling damages, refunds and helping with billing challenges/ inquires- Engage customers with positive thoughts, ensuring value and appreciation- Log all calls issues, and solutions-Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.-Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.-Responded to telephone inquiries and complaints following standard operating procedures.-Addressed customers courteously using suitable methods and problem-solving skills. EDUCATIONFlorida Institute of Technology BS in Psychology Albion College A.A in ArtsWaukegan High School Diploma-Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.-Logged details of customer service calls in computer system following correct protocols.-Updated and maintained database with accurate customer information and timely data entry.-Met daily customer service quotas with a focus on quality.-Remained open to feedback from supervisor and peers to build and improve skills set.-Handled customer complaints and inquiries in a courteous and e cient manner.-Maintained logs and documentation to detail key information regarding incoming and outgoing calls.-Processed orders and detailed transaction information to customers. 09/2018 to Present08/1996 to 06/1999Major in Psychology and minor in Sociology08/1992 to 06/1996 |
