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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYA versatile and adaptable professional with extensive experience in warehouse management, customer service, and construction. I possess strong leadership skills, a keen eye for detail, and the ability to perform efficiently under pressure. I am seeking growth opportunities where I can contribute to organizational success while continuously learning and adapting to new challenges. EXPERIENCEHotel AttendantRoyal Pedregal Hotel Mexico City, MexicoNovember 2023 March 2024 Provided exceptional guest service, ensuring a welcoming and comfortable environment. Assisted with room service, housekeeping coordination, and addressed guest inquiries. Managed guest check-ins and check-outs for a seamless visitor experience. Supported event staff in organizing conferences and special events. Assisted in resolving guest complaints promptly, ensuring high customer satisfaction. Maintained cleanliness and organization in public areas, including lobbies and conference rooms. Coordinated with the maintenance team to address guest room issues, ensuring timely repairs. Upsold hotel amenities and services to guests, contributing to increased revenue. Collaborated with housekeeping to ensure rooms were cleaned and prepared according to hotel standards. Provided local information and recommendations to guests, enhancing their travel experience. Managed guest requests for special accommodations, including dietary preferences and accessibility needs.Warehouse AssociateLa Sirena Supermarket Santo Domingo, Dominican Republic March 2022 October 2023 Handled inventory management, ensuring timely stock replenishment. Assisted with receiving, packing, and shipping orders, maintaining high accuracy rates. Monitored safety procedures, ensuring compliance with company policies. Reorganized warehouse layout, leading to a 30% improvement in storage efficiency. Conducted regular stock audits to identify discrepancies and maintain accurate inventory records. Assisted in organizing and staging promotional displays, resulting in a 15% increase in seasonal sales. Coordinated with suppliers to ensure timely delivery of products and resolve any supply chain issues. Implemented a system to streamline order fulfillment, reducing processing time by 20%. Trained new warehouse employees on safety procedures and efficient stock handling methods. Worked closely with the customer service team to resolve any order-related issues or customer complaints. Monitored and maintained optimal conditions in cold storage areas to prevent product spoilage. Performed routine checks on equipment and machinery to ensure smooth warehouse operations.Warehouse SupervisorJuan Pablos Warehouse Santo Domingo, Dominican Republic January 2021 March 2022 Managed daily warehouse operations, optimizing inventory and reducing waste. Trained and supervised a team of 15+ staff, improving overall team performance by 25%. Collaborated with departments to coordinate logistics and streamline supply chain processes. Developed strategies to increase productivity and improve workflow across the warehouse. Developed and implemented a performance tracking system to monitor employee productivity, resulting in a 15% increase in efficiency. Negotiated with suppliers to secure better pricing and delivery terms, reducing operational costs by 10%. Oversaw the introduction of a new inventory management software, improving stock accuracy and reducing errors by 20%. Conducted regular safety training sessions, reducing workplace accidents by 30%. Coordinated the maintenance and repair of warehouse equipment, minimizing downtime and ensuring continuous operations. Analyzed shipping and receiving data to identify trends and optimize the supply chain process. Led cross-functional meetings with the logistics and sales teams to align inventory levels with customer demand forecasts. Managed high-priority orders during peak seasons, ensuring timely delivery and minimizing disruptions to operations.ForemanLakay Hardware Construction Inc. Port-au-Prince, Haiti 2018 2021 Led construction and equipment maintenance projects, enforcing safety protocols. Managed labor and equipment resources for timely project completion. Conducted inspections to ensure adherence to project specifications and schedules. Demonstrated strong problem-solving skills to navigate frequent project changes. Developed project schedules and assigned tasks to team members, ensuring deadlines were consistently met. Coordinated with architects and engineers to ensure all construction plans adhered to regulatory standards. Managed procurement of construction materials, negotiating with suppliers to reduce costs by 15%. Led on-site safety inspections, identifying potential hazards and implementing corrective measures. Supervised subcontractors to ensure compliance with project specifications and company quality standards. Prepared daily and weekly progress reports for upper management, ensuring transparency and accountability. Assisted in budget management, monitoring labor and material expenses to keep projects within financial limits. Collaborated with local authorities to secure permits and ensure compliance with environmental and safety regulations.EDUCATIONConstruction CertificateEcole Professionelle Sainte Trinit Port-au-Prince, Haiti 2015 2018High School DiplomaCollege Aart Van Wingerden Port-au-Prince, Haiti 2015REFERENCESStephania R. Pierre - EMAIL AVAILABLE |