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PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperiencePharmaCann, Inc., Verilife North Aurora - General Manager (July 2024- Present) Oversee P&L and all operational functions for North Aurora location Serve as the main point of contact for all store-related matters, ensuring seamless communication and resolution of issues Manage payroll scheduling, inventory oversight, and implement corrective actions as needed Lead hiring and firing processes, conduct employee training, and ensure adherence to HR systems Oversee store compliance and administer weekly audits Organize and execute community impact events to enhance store presence and local engagement Manage all building maintenance and repairs as needed by coordination with approved contractors and businesses Maintain and enforce union environment standards and manage labor relations Drive key performance indicators (KPIs) to enhance store growth and operational efficiency Analyze and respond to Google review analytics to improve customer satisfaction and store performancePharmaCann, Inc., Verilife North Aurora - Assistant General Manager (June 2023- Aug 2024) Back of House Manager (March 2023- June 2023) Underseeing daily store functions to ensure smooth operation Advanced knowledge of POS and Biotrack system operating and troubleshooting Hiring and onboarding, as well as conducting necessary training Responsible for creating and delivering performance plans, corrective actions, documentation, and terminations for HR purposes Producing internal incident reports as well as state-mandated reports on operations, damage, theft/crime, system errors, and closures Responsible for conducting weekly Front of House call meetings Participation in weekly state-wide regional calls with the delivery of sales and behavior reports Overseeing daily and monthly product, cash, and operation audits Conducting IDPFR and Illinois State Police inspections with accuracy expectations Responsible for increasing and monitoring sales, gross margin, first-party sales, and employee KPIs Creating a motivating and rewarding work environment for employees through new reward programs On-call expectations include immediate help to managers when not in store and managing staff call-offs Assisting in store relocations; Specifically product vault setup Voluntary Action Center of Northern Illinois (VAC) -Community Engagement Coordinator (February 2020 - March 2023) Social Media Managing VAC's DeKalb, La Salle, and Kendall County Facebook, Instagram, and LinkedIn pages Tailoring posts and creating strategies for each target audience Executing and designing fundraising, employee, and customer engagement posts with insight expectations Overseeing Meta insights and conducting meetings on data, progress, and ideas Operating Meta Ads center and connections to other pages Responsible for responding to all social pages' direct messages Marketing Designing new marketing materials for fundraising and events such as flyers, pamphlets, newsletters, and logos through Canva and Adobe Lightroom Creating redesigns for annual events to refresh the look while maintaining the brand Regularly attendance of marketing, design and Google webinars to familiarize and utilize current trends Responsible for creating mass email blasts with marketing materials and curating them to specific groups of people Regular monitoring of Google Analytics as well as overall SEO Website management Direct contact and management of VAC's website through WordPress Designing and uploading event graphics, photos, logo updates, links, and banners Troubleshooting issues with on-call expectations Working hand in hand with the web compliance team (Green Closet Creative) for needed website updates and further development Organizing and executing annual fundraising events, activities, and campaigns to achieve fundraising goals Donor Stewardship with regular communication with donors through calls, emails, letters, and in-person visits Creating tax-compliant donor receipts and thank you letters Community Representation Participation in City Council meetings and local community impact events VAC representative for DeKalb, Sycamore, and Genoa Chamber Attending weekly events, speaking, fundraising, and providing community impact recap reports afterward Participating in local expos with goals to hire, fundraise, or spread mission DeKalb Chamber of Commerce Ambassador Representative, including monthly meetings, events, and providing mentorship to other businesses NuLeaf Clark Dispensary, Las Vegas NV- Inventory Manager (April 2016 to January 2020) Managing all in-store finances, including handling our cultivation center's outgoing invoices Overseeing store inventory procurement, and inventory audits using the PAR systems Created and manged procurement system via software for both medicated and uneducated items Monthly audits and required reporting to the State of Nevada and Clark County Managing staff with reviews, hiring, and firing Responsible for internal website menu, product pictures, and descriptions Creating live slideshows on PowerPoint for dispensary TV menus Responsible for an accurate and live menu on Weedmaps Education Sycamore High School (IL) -Graduated 2013 (GPA: 3.7/4.0) Debutantes School of Cosmetology and Nail Technology (IL) (Esthetics Certification) References available upon request |