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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Morgan LaneScottsville, KY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCECustomer Service Agent, May 2019 to Present NTT Data Services Implement great customer service Maintain an average of 93 QA scores monthly Execute Provider CareBusiness Developer, March 2017 to May 2019 Express Employment Professionals,
Bowling Green, KY Develop and Maintain Client Base Onboard new businesses Execute Client Care Active Member of the marketing association since 2018 Active Member of the Bowling Green Area Chamber of Commerce
Cosmetologist, 2016 to present Shear Perfection Hair Salon Perform client consultation and retention Keep detailed records on inventory and servicesManager, November 1985 to July 1998, Wendy s International Managed staff of 50 employees, food cost, inventory, scheduling, ordering, QA. Implemented and executed increase sales projections. Continued training programs to develop leadership Honored to be among the Top 100 in the nation to receive the 1998 Sparkle Excellence Award at Wendy s InternationalOffice Manager, July 2014 to August 2015, B & R Electrical, Bowling Green, KY Managed 20 employee office Maintained OSHA standards Payroll and Human Resources Maintained State Transportation lawsGeneral Manager, June 2000 to June 2014, Home-Town Suites, Bowling Green, KY Managed a 105 room extended-stay hotel Implemented high-impact sales and marketing initiative, resulting in increased occupancy and profitability Supervised 5-10 front desk staff and monitored the appearance and performance of the staff. Fostered strong working relationships with all hotel departments 2006 and 2007 Manager of the Year of Home-Towne Suites Dedicated General Manager and Sales Manager offering more than 28 years in the hospitality industry, as well as in-depth knowledge of sales Maintained a guest satisfaction rating in the top 5 for the city of Bowling Green on Trip Advisor for 2012 and 2013 Awarded 2005 Ownership Award for Greatest Commitment to Excellence on behalf of Home-Towne SuitesOrthopedic Assistant, April 1999 to June 2000, Western Kentucky Orthopedic Associates,
Bowling Green, KY Handled incoming and outgoing correspondence, including mail, email, and faxes Organized personal and professional calendars and supplied reminders of upcoming meetings and events Processed and tracked medical insurance claims Devised and maintained office systems to efficiently deal with paper flowTLKirby page 2Executive Sales Director, May 1992 to April 2000, Lee Brick and Block, Bowling Green, KY Promoted from dispatch to Executive Sales Director Achieved 90% of quota as Sales Manager Monitored company inventory needs by overseeing product purchases in comparison to
customer need In-depth product knowledgeEDUCATION
June 2016
Cosmetologist Lindsey Institute of Cosmetology May 1984
Business Management Diploma Warren Central High School, Bowling Green, KY
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