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Tuscaloosa, ALPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEScottGlissonPROFESSIONAL SUMMARYSuccessful, well-rounded business manager with strong leadership and management experience and a proven track record of increasing levels of responsibility. Ability to use strong interpersonal skills and excellent communication skills to build and encourage teams. Hard working and efficient in ensuring goals are met with the ability to think creatively to achieve more.EXPERIENCEFUSABLE Tuscaloosa, AL September 2010  September 2024Sr. CRM Analyst  MS Dynamics and Salesforce (Jan. 2014  Sept. 2024)Created and initiate training for sales teams, support personnel and executive teamDeveloped and disseminated training documentation to provide clear direction for usersResponsible for requirements gathering, roadmap development and implementationsCreated custom applications, forms and objects per business needsTriaged and worked Dynamics/Salesforce service ticketsCollaborated solutions with team on trending issues in ticketing systemBusiness Analyst (Sept. 2010  Jan. 2014)Acted as a liaison between IT and Sales to ensure positive communication and deliver clear directionDeveloped Internal Controls for all areas of business for CFODirected companys PCI-DSS compliance effortsTranslated technical information into easily understandable language for end usersINTERNATIONAL DEVELOPMENT MANAGER Mbarara, Uganda August 2004  August 2010Moved to Africa to live cross-culturally for a specific six-year commitment to initiate and facilitate development projects, ushering them towards becoming self-sustaining for the indigenous people of Mbarara, Uganda.Projects include:Initiated a micro-lending program for individuals in 22 villages, supervising their projectsManaged the financials and the construction of a long-term rental facility and community centerCoached and mentored employees and other community membersMarketed the rental facility and secured long-term renters for this facility  this provided funding for ongoing projects even after my repatriation to AmericaManaged and developed staff of employees at the rental facility - training them to manage this facility on their ownHOME DEPOT, HEADQUARTERS Atlanta, GA October 1999  August 2004Senior Business Systems Analyst  International Supply Chain (May 2004  Aug. 2004)Facilitated the development of new team membersDeveloped and implemented a cross-functional on-boarding process for product procurementNurtured relationships with all international shipping partners to establish best practices and reliable partnershipsBusiness Systems Analyst  International Supply Chain (Oct. 2001  May 2004)Project Lead on several high exposure projects leading to promotionSenior EDI Applications Specialist - Imports (Oct. 1999  Oct. 2001)Chosen by management to lead EDIs Imports division and manage a team of associatesFacilitated EDI implementation for all 3PLs, Ocean Carriers, Customs Brokers, and DraymenEDUCATIONFREED-HARDEMAN UNIVERSITYBachelor of Business Administration in FinanceGraduated May 1992