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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Margate, FLSUMMARYSeasoned Customer Support Specialist with 7 years of experience in customer service roles. Proficient in managing customer queries, complaints, and coordinating with cross-functional teams. Fluent in Haitian Creole, skilled in de-escalating issues, and maintaining high customer support standards. Seeking a Customer Service Representative role. WORK EXPERIENCEMedMinder Pharmacy Needham, MACustomer Support Specialist Oct 2020 - Present Adhere to Service Level Agreements (SLAs) to ensure timely issue resolution, maintaining customer satisfaction and trust. Contribute to the upkeep of the Customer Support Team's knowledgebase, ensuring it remains updated with current processes, procedures, and best practices. Serve a diverse customer base, including Haitian Creole-speaking patients, across multiple communication channels, ensuring their needs are met and concerns are addressed efficiently. Consistently meet and exceed baseline performance metrics while providing valuable feedback to enhance the efficiency of the customer service process.Pro Sports Orthopedics Brighton, MAIntake Coordinator Apr 2019 - Jun 2020 Coordinated and scheduled appointments for a team of orthopedic specialists, ensuring efficient patient flow and maximum team productivity. Assisted multilingual patients by facilitating interpreter-assisted calls, thereby improving communication and patient satisfaction. Oversaw patient registration, insurance verification, and medical record submission processes, directing calls to appropriate departments for optimal service delivery. Respond Inc.Administrative Assistant Jan 2018 - Feb 2019 Streamlined internal communications by efficiently handling incoming calls, directing them to the relevant individuals, and managing conference room scheduling, resulting in improved business operations. Oversaw financial transactions, including managing donations and preparing essential documents for annual audits, contributing to the organization's financial transparency and accountability. Grace Episcopal ChurchInterim Church Administrator Oct 2017 - Dec 2017 Managed daily operations and provided comprehensive administrative support, facilitating effective communication via various channels and maintaining an updated church calendar. Streamlined administrative processes, including scheduling, database management, office supply inventory control, and equipment maintenance, optimizing efficiency and organization. Produced vital financial reports, supported Stewardship Committee initiatives, and ensured timely distribution of monthly newsletters to parishioners without computer access. Lincoln TechReception/Administrative Assistant Aug 2016 - Sep 2017 Managed initial communication with visitors and potential students, including screening and assessment prior to their admission and financial aid meetings. Handled administrative tasks such as mail distribution, student enrollment in CampusVue database, preparation of orientation materials, and assignment of incoming leads in Salesforce. EDUCATIONSuffolk UniversityDiploma, Haitian Creole Medical InterpreterBoston, MANoneSKILLSSales Experience Administrative Experience Medical Records Medical Scheduling Office Management Customer Service Time Management Interpretation Medical Terminology Multi-Line Phone Systems Data Entry Event Planning Communication Skills Translation Proofreading Computer Literacy Windows Salesforce Software Epic Software CRM Software Microsoft Office Software Troubleshooting |
