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Click here or scroll down to respond to this candidateCandidate's Name
Hospitality Executive ProfessionalHerndon Virginia Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE01/2022 PresentDirector of Operations1/2006 01/2022Senior Managing ConsultantMHI MEETINGSMJS CONSULTINGGROUP, LLCWashington, DCHouston, TXWashington, DC Coordinated seamless front-of-house operations, boasting extensive expertise in guest relations, associate training, and innovative program implementation. More than two decades of dynamic event planning and management, spearheading unforgettable experiences for prestigious clients and guests at top-tier hotels and off-site venues. Mastered the art of budget planning and P&L review, ensuring financial success with meticulous pre- and post-event reconciliation for esteemed clientele. Drove market expansion initiatives with precision, from scouting potential spaces to negotiating leases and securing licenses, all while fostering lucrative partnerships within the community. Leveraged Human Resources acumen to cultivate and retain top talent, crafting tailored training and development programs that elevated associates, team members, and managers, to the delight of senior management, ownership, investors, and discerning guests alike.(Reason for looking: looking for new opportunities directly in hospitality industry) 08/2016 06/2017General Manager$90M SalesWARDMAN TOWERLUXURY CONDOMINIUMWashington, DC Orchestrated the grand unveiling of a $300 million real estate gem, introducing an opulent premier condominium complex to the market with finesse and flair. Masterfully navigated a myriad of negotiations, securing contracts with top-tier vendors for housekeeping, maintenance, landscaping, valet, concierge, and security services, ensuring unparalleled luxury for discerning residents. Played the pivotal role of ambassador between our distinguished residents and our dedicated staff, fostering an atmosphere of exclusivity and excellence. Expertly cultivated relationships with high-net-worth individuals and real estate mavens, facilitating seamless transactions for residences ranging from $3 to $11 million each. Served as an interpersonal bridge-builder, fostering harmonious relations between our enclave of luxury and the surrounding neighborhood, earning accolades as a trusted community ambassador. Revitalized team dynamics by reimagining jobs and expanding roles, empowering staff to new heights of professionalism and expertise, enhancing both morale and attraction of top talent. Cemented our property's status as the pinnacle of prestige in Washington, DC, garnering recognition as the premier condominium destination throughout my tenure.(Reason for leaving: new opportunity)Candidate's Name
Hospitality Executive ProfessionalHerndon Virginia 20171PHONE NUMBER AVAILABLE EMAIL AVAILABLE06/2003 01/2006General Manager$13M Annual RevenueHEI HOTELS & RESORTSSHERATON CRYSTAL CITYArlington, VA Oversaw a visionary $4 million renovation and spearheaded transformative back-of-house capital projects at a 210-room, full-service, upscale boutique hotel, all while driving an impressive 8-10% growth in Gross Operating Profit (GOP). Played a pivotal role in the development and launch of a 200-seat, ground-floor bistro, a revenue-generating powerhouse that surpassed expectations with a remarkable $3.5 million in revenue and an outstanding 29% GOP. Engineered a staggering 94.8% leap in service and Brand Standard Scores within the esteemed Starwood system from 2003 to 2005, setting new benchmarks for excellence and guest satisfaction. Distinguished by Starwood's coveted 2005 Brand Assurance Score of 95.6%, reflecting a remarkable 19.4% surge from previous years, underscoring a relentless commitment to elevating guest experiences and brand integrity. A talent nurturer at heart, facilitated the upward mobility of six hourly associates, guiding their ascent to management roles, and catalyzed the career growth of three managers, propelling them to director level.(Reason for leaving: new opportunity)ADDITIONAL EXPERIENCE 1997 2003 Interstate Hotels & Resorts Various Management Positions, Washington, DC o General Manager (US Virgin Islands and Michigan) o Task Force General Manager (New York, New Jersey, Pennsylvania, and Puerto Rico) o Director of Revenue Management (Virginia)EDUCATION AND CERTIFICATIONS Bachelor of Arts, Business Administration and Marketing George Mason University, Fairfax, Virginia Six Sigma Certified, Starwood Hotels Interstate Hotels & Resorts, Regional Service Leader and Train the Trainer Certification ASSOCIATIONS / VOLUNTEERING AHLA, American Hotel & Lodging Association, Member Knights of Columbus, 4th Degree Knight, Arlington Council 2473 (14 years) Wounder Warriors Foundation, Volunteer (11 years) Tunnel To Towers (T2T.org), Volunteer (15 years) Wreaths Across America, Volunteer (2 years) Habitat for Humanity, Volunteer (20 years) USO World & USO Metro, Volunteer (15 years) IAEE, International Association of Expositions and Events, Board of Directors |
