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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Home: PHONE NUMBER AVAILABLE EMAIL AVAILABLEExecutive SummaryI am an experienced high-performing Manager with 16 years of restaurant/retail management experience in fast paced environments. I possess strong leadership, relationship-building, strategic-planning and people-management skills. One of my many attributes is the ability to cut cost with efficiency and decrease staff turnover. Therefore, I am looking for a management position that will challenge me and further my skill base.Core QualificationsServsafe certified (held since 2012/renewed to 2027)Ability to work 70+ hours a weekInventory controlStaff training/developmentEmployee/Management schedulingPolicy/program developmentConsistently meet goalsCross-functional team managementManagement developmentFast learnerDependablePayrollAlways pass health inspectionsAlways pass Steritech inspectionsAbility to travelAbility to work in fast pace environments with easeCateringAttention to detailExcellent customer serviceBackground in restaurant/retailComputer usage/trouble shootingWork with Word, Excel, Decision Logic, Aloha, Email, Concept HR, Crunchtime, Paychex, Teamworx, and Windows 11Paper work efficiencyAbility to open and closeHandle depositsMaintain safesKeep employees motivated and moral highSafetyMaintenance skillsMaintain multiple storesSpeak a little beginner kitchen SpanishProfessional ExperienceGeneral ManagerNovember 4, 2023 to PresentSmithfields Chicken N Bar-B-Q Charlotte, NCTrained general managers, shift leads, and employeesLead by example with strong leadership, team work and communication.Ordered truck biweekly while staying under budget and summited invoices.Did whole store inventory monthly for product and budget control.Reviewed P&LS biweekly to ensure no mistakes and that the store stayed within budget while continuously comping up sales into double digits.Cleaned/Loaded smoker with 250lb of fresh raw pork daily.Hand pulled 250lb of freshly cooked pork daily while separating bones and skin.Handmade fresh coleslaw, potato salad, hushpuppy mix, Brunswick Stew daily for catering/daily use.Tasted all final products due to company policy to ensure excellent taste and consistency throughout.Handled/Breaded/Cooked fresh raw chicken daily for catering/daily use.Handled 6k+ in catering a week including delivery and setup.Highly experienced with handling/problem solving 3rd party issues via Doordash, Uber Eats, and Chow Now.Handled small repairs to cut cost on maintenance.Ensured the store is Steritech and health inspection ready daily (Always scored 100% on health inspection and 96%-100% on Steritech).Ensured the store was prepped daily for the sales volume.Handled cash (safes, drawers, deposits, tips)Conducted interviews, hired, promoted, and terminated employees.Made schedules for managers and employeesTook notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changes.Handled customer complaints and employee issuesMade sure COGs was kept in correct range, if it ever got out of range, I figured out why and corrected it.Upheld all company policies and created a safe and happy work environment for all employees.Always kept labor low in expected range.Kept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)Handled private contractors.Monitored store remotely from home to ensure that company policies and health code were upheld via cameras.Digitized files to work laptop so that I could work remotely whenever I was needed.General ManagerSeptember 30, 2021 to October 15, 2023Jersey Mikes Rock Hill, SCTrained general managers, shift leads, and employeesLead by example with strong leadership, team work and communication.Ordered truck and Pepsi products biweekly while staying under budget and summited invoices.Did whole store inventory biweekly for product and budget control.Reviewed P&LS biweekly to ensure no mistakes and that the store stayed within budget while continuously comping up sales.Baked bread fresh daily.Baked cookies and brownies daily for catering/daily use.Handled 10k+ in catering a week including delivery and setup.Hand selected and sent to New Jersey Corporate Headquarters for advanced management training to one day advance to a DM position.Handled small repairs to cut cost on maintenance.Ensured the store is Steritech and health inspection ready daily. (Always scored 100% on health inspection and 96%-100% on Steritech)Ensured the store was prepped daily for the sales volume.Handled cash (safes, drawers, deposits, tips and secret shopper bonuses)Conducted interviews, hired, promoted, and terminated employeesMade schedules for managers and employeesParticipated in conference callsTook notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changesHandled customer complaints and employee issuesMade sure COGs was kept in correct range, if it ever got out of range, I figured out why and corrected it.Upheld all company policies and created a safe and happy work environment for all employeesAlways kept labor low in expected rangeKept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)Handled private contractors.Monitored store remotely from home to ensure that company policies and health code were upheld via camerasDigitized files to work laptop so that I could work remotely whenever I was needed.General ManagerSeptember 16, 2019 to August 18, 2021Five Guys Rock Hill, SCTrained general managers, shift leads, and employeesLead by example with strong leadership, team work and communication.Ordered truck and bread weekly while staying under budget and summited invoicesHandled small repairs to cut cost on maintenance.Ensured the store is Steritech and health inspection ready daily. (Always scored 100% on health inspection and 96%-100% on Steritech)Ensured the store was prepped daily for the sales volume.Handled cash (safes, drawers, deposits, tips and secret shopper bonuses)Conducted interviews, hired, promoted, and terminated employeesExperience with handling employees in PaychexMade schedules for managers and employeesParticipated in conference callsTook notes from GM meetings and conducted manager and employee meetings to ensure everyone was aware of any changesHandled customer complaints and employee issuesMade sure COGs was kept in correct range, if it ever got out of range, I figured out why and corrected it.Upheld all company policies and created a safe and happy work environment for all employeesAlways kept labor low in expected rangeKept office organized (filed invoices, kept up with deposit slips, kept employee files updated such as write-ups, training schedules, and personal information)Handled private contractorsTransferred products that were borrowed/lended to other locations in our system using CrunchtimeKnow how to read and understand profit and loss and implement corrective actions to maximize profitsMonitored store remotely from home to ensure that company policies and health code were upheld via camerasDigitized files to work laptop so that I could work remotely whenever I was needed.General ManagerJanuary 28, 2013 to August 29, 2019McAlisters Deli Rock Hill, SC - Main Store (Worked at 8 different locations)Lead by example with strong skills in team work and communicationOrder truck and produce weekly and stay under budgetHandle small repairs to cut cost on maintenanceKnow how to read and understand profit and loss and implement corrective actions to maximize profitsHandle private contractorsExperienced in interviewing, hiring, and terminatingConference callsGM meetingsTake notes from GM meetings and conduct manager and employee meetings to ensure everyone is aware of any changesDeal with alarm company and police if break-ins occurShow investors around stores and answer any questions they may haveOrganize employee meetingsSent to open/train new managers and staff at all new locations in the regionKeep labor low in expected rangeMaking sure COGs are in lineHandle fast paced environmentHandling cash (safes, drawers, deposits and tips)Uphold all company policies and create a safe environment for all employeesKeep office organized (file invoices, keep up with deposit slips, keep employee files updated such as write-ups, training schedules, and personal information)Do payroll weeklyDo daily paperwork and email upper management nightly closing paperworkMonitor camerasOrganized $15k+ catering a month that consisted of breakfast, lunch, or dinner (take orders, make orders, deliver, setup, and follow up with customers)Manager ASeptember 2010 to January 25, 2013CVS Pharmacy Rock Hill, SCEntrusted with key to store and safeMaintain safe to standardsHandle deposit to bankDo payroll and fix timesWrite scheduleOpen/closed storeMaintain an organized work place (stock room)Do planograms to make products appeal to customersMonitor cameras to check for theft and watch employeesPaper workInterviewing applicantsDiscipline employeesTrain employees and managersOrder products/supplies weeklyMaintain store inventory/suppliesDo conference calls when necessaryReceive weekly truckExcellent customer serviceSolve customer/employee complaintsUphold all safety policiesCreate a safe working environment for all staffHandle weekly sales and promotionsFully trained for store manager position (DM will verify)ManagerFebruary 2008 to June 2012Arby's Rock Hill, SCEntrusted with key to store and safeMaintained safe to standardsHandled deposit to bankOpen/closed storePaper workInterviewed applicantsDisciplined/fired employeesTrained employees and managersPrepped foodOrdered weekly truckCut cost from product wasteExcellent customer serviceSolved customer/employee complaintsUpheld all safety policiesCreated a safe working environment for all staff.EducationEast Lincoln High 2004Lincolnton, NC, United StatesAll coursesHigh School DiplomaMember of Who's Who National Honor SocietyCaptain of Cheerleading TeamMember of Track TeamMember of Drama ClubMember of Pep ClubMember of Prom CommitteeMember of Advanced ChorusYork Technical CollegeRock Hill, SC, United StatesAssociates in Business Management (Some College).Transfer Student (Bachelor's in Business Management) (goal to finish at Winthrop eventually).AffiliationsHomeroom Mom at Mt. Gallant Elementary-Help organize/plan events for students, parents, and staff when possibleMom to Northwestern High School honor student/athlete-Help by volunteering where needed when possibleAlso, I give back by helping young ladies by doing their hair and makeup who cant afford it. For example, when Im available, I help with special occasions like prom or weddings.ReferencesDan MarkgrafCurrent Vice President of Jersey Mikes / Former Vice President of Five Guys,Known for 4+years725 Cherry Rd. Rock Hill SC, 29732PHONE NUMBER AVAILABLEJay KikelFormer Districtor of operations for Five Guys,Known for 4+ Years1460 Meeting Blvd. Rock Hill SC, 29732PHONE NUMBER AVAILABLETroy BarneyFormer Regional Manager for McAllisters Deli, known for 14+ years211 W. Matthews St. Matthews NC, 28105PHONE NUMBER AVAILABLETerra DaughtryEsthetician, known for 25+ years145 Thomas Green Blvd Ste. 202, Clemson, SC 29631PHONE NUMBER AVAILABLE/pre> |
